Disable Automatic Renewal?

Hi,

I would like to disable automatic renewal, and I know I saw it in my settings here once before. However, I can't find the option anywhere in account or profile settings. I searched this forum, and one response indicated it doesn't exist anymore? Can someone confirm this?

For the record, I'm not trying to cancel my subscription just yet; I would just prefer to have control over the renewal & billing process.

Thanks

Sorry, perhaps I was not clear. This is not what I was looking for. I want to keep my premium subscription, but I do not want it to automatically renew. Thanks.

virax

Can you send a message to Billing please

Hey, thanks for the clarification. Much appreciated.

i have suscribed for one month i  am likly to upgrade , kindly dont auto renew the monthly subscribtion , also advise me how to cancel the auto renewal . please get back to me @ stephan kevin

When my old computer broke on me, I cancelled my membership for a few months until I got a new one. I still had my premium membership for the month I payed for when I did.

i have suscribed for one month i  am likly to upgrade , kindly dont auto renew the monthly subscribtion , also advise me how to cancel the auto renewal . please get back to me @ stephan kevin

I too am disappointed in the automatic renewal process. The email notification indicates if you don't act now they will automatically renew your membership. I too wanted control of my billing, and decided to renew on my own because the email gave the impression they would renew your membership NOW on their own! When I renewed on my own to prevent them from using my credit card, I LOST 2 months of membership! I have emailed them twice and have yet to receive a response! If I don't get a response, or some sort of explanation I think I'll just play with the non-chess.com membership when it expires. I also requested my credit card removed from their credit card bank! I feel this is an unethical practice on the the part of Chess.com., and this will reduce their membership as opposed to increasing it!

Come on Zackford, emails don't do squat.  If you want an official response you have to file a support ticket; that's the only way you can be sure someone will respond.   Click "help & support", then click the little box in the lower left that says "contact support".   Takes you to the "file a ticket" page where you can contact billing.   

Hi,

I would like to disable automatic renewal, and I know I saw it in my settings here once before. However, I can't find the option anywhere in account or profile settings. I searched this forum, and one response indicated it doesn't exist anymore? Can someone confirm this?

For the record, I'm not trying to cancel my subscription just yet; I would just prefer to have control over the renewal & billing process.

Thanks, gmkevin2009

hi,

Home > Account

as per this url

http://support.chess.com/Knowledgebase/Article/View/168/11/how-does-membership-renewal-work

On account page (if you are premium member) see a notice saying "To cancel your Premium Membership, click here. "

Thanks,

Thank you very much. This is exactly what I was looking for.

Would anyone tell how I can remove credit/debit card of my account?

You'd need to contact staff in Billing (Matt) and ask him to remove it from your account.

             I thought it had more to do with the bank that issued the card rather than the site.  ?

I used to think the same.

I think it's just a scam that is used by chess.com to steal money. That the same thing that hackers do - get your credit card number and than take your money hoping that you won't notice it.  I was going to buy premium membership again but that people are getting billed without consent means that chess.com does not respect us. I don't want to beg them to disable automatic renewal or remove my credit card info. They must ask you if you want automatic renewal not you beg them to remove it. I started seriously think about finding more decent web site for online chess. 

Dzmitry, as discussed in http://www.chess.com/forum/view/help-support/extension-account-without-giving-permission2, automatic renewal is not unusual nor is it unethical, and it has been clearly flagged in both the Terms of Service when you join and is fully documented in the FAQ at https://support.chess.com/customer/en/portal/articles/1444919-how-does-membership-renewal-work

If you have forgotten to cancel the automatic renewal, you can ask for it to be manually cancelled and we will refund the balance - you just need to contact the Support team through the normal channels (documented in that FAQ article, but here's the link again: https://support.chess.com/customer/portal/emails/new). No "begging" is required, but communication is.

1) Disable automatic renewal.

2) Have not received answer to question sent yesterday concerning a charge to my credit card for 107.17  I only wanted the basic plan to occasionally play a game with my 12 year old grandson who is a member and learning the game.

3) I would like a credit for the difference in cost of the basic and upgraded.

I would like to cancel my automatic renewal.