cafecheck wrote:
I was disconnected from my most recent game - probably winning, because the opponent was taking a very long time with their moves - and I don’t think it was me. I think it must be the servers. Can I have my ratings points re-adjusted please?
My broadband is fast. I switched to my mobile data just in case, which was also working fine, but chess.com would not reconnect until the very moment when I would lose the game.
Ironically, I’ve been getting a lot of messages trying to read the forums just now saying there is a problem with the servers.
My broadband is fast. I switched to my mobile data just in case, which was also working fine, but chess.com would not reconnect until the very moment when I would lose the game.
Ironically, I’ve been getting a lot of messages trying to read the forums just now saying there is a problem with the servers.
You can open a ticket with support and include a link to the game and support should be able to refund rating.
https://support.chess.com/article/346-contact-us
The problem is that the site traffic doubled early last month and traffic has been sustained. Staff are working on it and should be better soon.
https://www.chess.com/blog/CHESScom/chess-is-booming-and-our-servers-are-struggling
My broadband is fast. I switched to my mobile data just in case, which was also working fine, but chess.com would not reconnect until the very moment when I would lose the game.
Ironically, I’ve been getting a lot of messages trying to read the forums just now saying there is a problem with the servers.