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Error RP13

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orkhanfataliyev
Hello,I am unable to log in my chess.com account from my computer.I get an error message that says "Error RP13".I have read the possible reasons for this to happen.But I have not violated Fair Play rules or anything like that.I would be glad if you fix it as soon as possible
blitzblunderz

[Mod]

Hello there! If you are receiving the error code RP13 when attempting to login, this may mean that there is a block on either your account or IP address. You can learn more about that here! If you believe that this is a mistake, you can submit a ticket to our support team! I hope this helps! 

blitzblunderz happy.png

Stha122

Hello, chess. Com group, I am unable to open my account while logging when I log in to my account it says"ERROR RG45". But I didn't break the policy or rules of chess. Com so can u plz fix my account as soon as possible

Martin_Stahl
Stha122 wrote:

Hello, chess. Com group, I am unable to open my account while logging when I log in to my account it says"ERROR RG45". But I didn't break the policy or rules of chess. Com so can u plz fix my account as soon as possible

You'll need to open a ticket with support: https://support.chess.com/collection/343-contact-us

TricksterTheFox
Stha122 написал:

Hello, chess. Com group, I am unable to open my account while logging when I log in to my account it says"ERROR RG45". But I didn't break the policy or rules of chess. Com so can u plz fix my account as soon as possible

it happens sometimes, you just need to wait a little

Martin_Stahl
TricksterTheFox wrote:
Stha122 написал:

Hello, chess. Com group, I am unable to open my account while logging when I log in to my account it says"ERROR RG45". But I didn't break the policy or rules of chess. Com so can u plz fix my account as soon as possible

it happens sometimes, you just need to wait a little

It's related to a block so waiting shouldn't matter.

https://support.chess.com/article/695-im-getting-error-code-rg45-what-should-i-do

Martin_Stahl
AjedrezconChesspvas wrote:

Hi, I cannot enter on my computer on Chess.com, please, can u fix It? This happens to me since a month ago

Use the Help option in the menu to contact support.