Error RP13

Sort:
Avatar of orkhanulu
Hello,I am unable to log in my chess.com account from my computer.I get an error message that says "Error RP13".I have read the possible reasons for this to happen.But I have not violated Fair Play rules or anything like that.I would be glad if you fix it as soon as possible
Avatar of blitzblunderz

[Mod]

Hello there! If you are receiving the error code RP13 when attempting to login, this may mean that there is a block on either your account or IP address. You can learn more about that here! If you believe that this is a mistake, you can submit a ticket to our support team! I hope this helps! 

blitzblunderz happy.png

Avatar of Stha122

Hello, chess. Com group, I am unable to open my account while logging when I log in to my account it says"ERROR RG45". But I didn't break the policy or rules of chess. Com so can u plz fix my account as soon as possible

Avatar of Martin_Stahl
Stha122 wrote:

Hello, chess. Com group, I am unable to open my account while logging when I log in to my account it says"ERROR RG45". But I didn't break the policy or rules of chess. Com so can u plz fix my account as soon as possible

You'll need to open a ticket with support: https://support.chess.com/collection/343-contact-us

Avatar of TricksterTheFox
Stha122 написал:

Hello, chess. Com group, I am unable to open my account while logging when I log in to my account it says"ERROR RG45". But I didn't break the policy or rules of chess. Com so can u plz fix my account as soon as possible

it happens sometimes, you just need to wait a little

Avatar of Martin_Stahl
TricksterTheFox wrote:
Stha122 написал:

Hello, chess. Com group, I am unable to open my account while logging when I log in to my account it says"ERROR RG45". But I didn't break the policy or rules of chess. Com so can u plz fix my account as soon as possible

it happens sometimes, you just need to wait a little

It's related to a block so waiting shouldn't matter.

https://support.chess.com/article/695-im-getting-error-code-rg45-what-should-i-do

Avatar of Martin_Stahl
AjedrezconChesspvas wrote:

Hi, I cannot enter on my computer on Chess.com, please, can u fix It? This happens to me since a month ago

Use the Help option in the menu to contact support.

Avatar of shreyank12345

you have to message chess.com fair play