For a subscription they took $ 99 without asking. appl store does not return money. how to return m

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ivaanmardari
For a subscription they took $ 99 without asking.
appl store does not return money.

how to return money.
VintagePawn
ivaanmardari wrote:
For a subscription they took $ 99 without asking. appl store does not return money.

how to return money.

 

Subscriptions are automatic renewals. If you cancel before renewal, you will not be charged. After being charged, you need to request a refund by opening a ticket.

 

https://support.chess.com/customer/portal/emails/new

ivaanmardari
application store does not return the money
ivaanmardari

Apple store 

VintagePawn
ivaanmardari wrote:
application store does not return the money

 

You need to open a ticket with chess.com support to get a refund. You can use the link above or email support@chess.com and include your username here.

ivaanmardari
Support writes that the money will be returned apple store 
ivaanmardari
Apple store do not return money
jdcannon

If you paid through Apple, Apple does require that they be the ones to refund you. They won't let us :/ 

 

I am asking someone from our billing team to reach out to you about it. 

ivaanmardari
I'm from Moldova here, the support service appl does not work out and does not return money
ivaanmardari

help please with the card removed the last money without my demand

jjupiter6

I love how people don't make contact any more, they "reach out".

 

ivaanmardari

Help. chess.com does not return the money. support chess.com is not responding.

Former_mod_david

Has someone from the Billing team not contacted you via PM yet?

ivaanmardari
Not. please turn your money back
Lagomorph
jjupiter6 wrote:

I love how people don't make contact any more, they "reach out".

 

Since Weinstein et al, it is much safer to "reach out" as one can easily claim that "contact" was not made.

 

To the OP.... deal with the app store and the chess.com billing staff directly be email. i have no idea why you think the rest of us are in the least bit interested in this saga.

notmtwain
VintagePawn wrote:
ivaanmardari wrote:
application store does not return the money

 

You need to open a ticket with chess.com support to get a refund. You can use the link above or email support@chess.com and include your username here.

I think that support should avoid phrases like "open a ticket" unless you provide a link to same. Even then, something like "Contact customer service using this link" would be more explanatory.

For non-native English speakers, and those unfamiliar with the chess.com support system, "Send an email to support@chess.com" would be easier to understand.

VintagePawn
notmtwain wrote:
VintagePawn wrote:
ivaanmardari wrote:
application store does not return the money

 

You need to open a ticket with chess.com support to get a refund. You can use the link above or email support@chess.com and include your username here.

I think that support should avoid phrases like "open a ticket" unless you provide a link to same. Even then, something like "Contact customer service using this link" would be more explanatory.

For non-native English speakers, and those unfamiliar with the chess.com support system, "Send an email to support@chess.com" would be easier to understand.

 

The link to support was posted in my initial reply and the email was in my second one.

notmtwain
VintagePawn wrote:
notmtwain wrote:
VintagePawn wrote:
ivaanmardari wrote:
application store does not return the money

 

You need to open a ticket with chess.com support to get a refund. You can use the link above or email support@chess.com and include your username here.

I think that support should avoid phrases like "open a ticket" unless you provide a link to same. Even then, something like "Contact customer service using this link" would be more explanatory.

For non-native English speakers, and those unfamiliar with the chess.com support system, "Send an email to support@chess.com" would be easier to understand.

 

The link to support was posted in my initial reply and the email was in my second one.

Sorry. I'm blind.

ivaanmardari
chess support does not respond to 3 days?
VintagePawn

The site does not take any money unless you sign up for a premium membership. That process is a subscription and if you do not cancel, it automatically renews.

 

From reading your other topics, it was my understanding that chess.com did what was needed and the refund was applied to your Apple store account. If that is the case, your issue is with Apple and/or your credit card company.