wait, so what to do? Can chess.com cancel the memberships I gave because I thought it was free. And who even pays for the memberships?
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Please help!!! I don't want to pay more money then my own membership!!! Please!!!
Jun 22, 2020
0
#24
happysnake12345 wrote:
wait, so what to do? Can chess.com cancel the memberships I gave because I thought it was free. And who even pays for the memberships?
You pay for any gift memberships. If you want to request refunds, you'll need to open a ticket with support.
https://support.chess.com/article/346-contact-us
The gifting process clearly shows it will pay with the card on file.
Ok. But I am still not sure chess.com will refund it. That will be So much work for me. It would really get off my mind if You guys could help. I did submit a "report" on how I want my money back. Please help!
Thanks,
Joshua
Jun 22, 2020
0
#26
happysnake12345 wrote:
Ok. But I am still not sure chess.com will refund it. That will be So much work for me. It would really get off my mind if You guys could help. I did submit a "report" on how I want my money back. Please help!
Thanks,
Joshua
You are the only one that can do anything and a ticket requesting the refund for gift memberships is the only way to go about it.
You'll have to wait until support gets to your ticket.
Ok, so how long can that possibly take?
Jun 22, 2020
0
#28
According to their May report in https://www.chess.com/news/view/chess-com-month-in-review-may-2020, the average time to first response was 3 days and 14 hours: that's the average, and instances of up to 7 days hasn't been uncommon.
Ok, So worst case, I will have to pay the memberships and suffer with a loss of money?
Jun 22, 2020
0
#30
Worst case is that Chess.com loses track of your support request and we have to remind them again about it before they give you your refund. More likely is that they'll get to it some time before the 7 day mark.
Ok but is it a possibility that I will have to suffer and pay for all of the memberships?
Ok, this is really starting to bug me. I made a mistake, and I will lose like 99 dollars for a stupid mistake I made.
Jun 22, 2020
0
#33
happysnake12345 wrote:
Ok but is it a possibility that I will have to suffer and pay for all of the memberships?
Of course "it's a possibility"... it's also a possibility that we might all catch COVID-19 and die (which, by the way, is very much worse than your "worst case" scenario above). You'll get the money back and will hopefully be the wiser for the experience.
As long as it's not involving buying a free premium membership which I was helping chess.com out in making a protest thread about the nonsensical terminology I saw in some other thread.