Fritz 11
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My support e-mails to Chessbase are usually answered by someone competent within 48 hours. Have you given them that long?
at about 48 hours ..... guess i am impatient and had lower expectations given that the support site has NOTHING past Fritz 9 ... seems dead ... I'll try and be patient :)
http://www.chessbase.com/Support/index.asp
i bought the fritz 11 as well, and the service has been above average.
"The Amazon release does not include a serial number at all (we are sorry
for the misleading information from the booklet)"
Apparently FRITZ 11 in a green package is NOT the same as FRITZ 11 in a red package and has less features .....
Net, no access to certain database features and some other stuff...
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Any advice on how to get support for Fritz 11.
The chessbase support site only has details up to Fritz 9. My manual says I should have a serial number on the manual but it is blank. Support emails to the publisher and to chessbase have been ignored.
Pretty lame.