Fritz 11
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My support e-mails to Chessbase are usually answered by someone competent within 48 hours. Have you given them that long?
at about 48 hours ..... guess i am impatient and had lower expectations given that the support site has NOTHING past Fritz 9 ... seems dead ... I'll try and be patient :)
http://www.chessbase.com/Support/index.asp
i bought the fritz 11 as well, and the service has been above average.
"The Amazon release does not include a serial number at all (we are sorry
for the misleading information from the booklet)"
Apparently FRITZ 11 in a green package is NOT the same as FRITZ 11 in a red package and has less features .....
Net, no access to certain database features and some other stuff...
Any advice on how to get support for Fritz 11.
The chessbase support site only has details up to Fritz 9. My manual says I should have a serial number on the manual but it is blank. Support emails to the publisher and to chessbase have been ignored.
Pretty lame.