I'm winning games but I'm not getting my trophies. I won with 10 moves + and all but no- What happened?
Write to support@chess.com.
There's no way that we moderators can verify trophy numbers
That said-- yours is the third post making that claim I've seen this morning.
You need to provide some method of confirmation. May I suggest taking a screenshot now with your recent games and point totals would help?
Oh- Sorry
It's increasing when you go to my profile but it isn't showing up when you win the game you know? SOrry
Oh- Sorry
It's increasing when you go to my profile but it isn't showing up when you win the game you know? SOrry
There was a site outage earlier today and that likely caused the issue with the game dialog not showing the trophies.
Trophies increase based on variants
Did you mean don't increase based in variants?
I'm winning games but I'm not getting my trophies. I won with 10 moves + and all but no- What happened?
I think there was a site outage this morning
Do you have a question?
That game you posted just ended.
I assume you are worried about league trophies. That's why you posted in this nearly 10 month old thread.
It made some sense to worry about trophies last January, when there was an ongoing contest to see who would first make it to Champion.
But that contest ended last February.
It really doesn't matter much at this point.
We have no way of verifying that you have the right number of trophies.
Sometimes the game end dialog doesn't receive the message about trophy qualification from the back-end quickly enough, so it will say that the game didn't count. In most cases, the trophies really were added to your total.
The trophy counter was back briefly this afternoon and then it went out again. I'm pretty certain that I haven't gained trophies for the last three games I played.
The trophy counter was back briefly this afternoon and then it went out again. I'm pretty certain that I haven't gained trophies for the last three games I played.
Here is the standing now in your division.
You should easily be able to get into the top 3.
I just realized the trophy counter doesn't go up for me only when I win against the same player during a rematch game.
I just realized the trophy counter doesn't go up for me only when I win against the same player during a rematch game.
It should, but there's a limit on the number or rematches that count.
It's also likely that the points were added, just not reflected in the post game dialog.
I'm winning games but I'm not getting my trophies. I won with 10 moves + and all but no- What happened?