I'm sorry to hear that. It sounds like it might be more of a technical issue. How are you playing on the site when this happens? With a computer and browser? Which one/version? With a mobile device and app? Which one/version?
Game breaking bug
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There is this bug that happens quite often to me. Someone makes his move , and the other person's game doesn't show this. So we both wait until any of us gets bored and resigns. So far it happened to me at least 9 times.
And it's f...ing bs.