Maybe check your Online chess settings?
http://www.chess.com/home/echess_settings.html
Or submit a ticket at -
Game Glitch?
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My Online Chess setting are normal, no problems there. I guess I should tell the staff, I was just seeing if anybody here had a quick fix.
On Online Chess, I play frequently with many game options e.g (Chess, Chess960, unrated). All of these games give an "alert" when it is my move. Recently I have started quite a few team matches, and for these games, only sometimes am I alerted of my move, perhaps one every three moves. This is perplexing, and I'm wondering if anybody else has the same problem.