Glitches like this can pose multiple problems
Where you said
" Yet due to the glitch either him or I were in the position to have to do that
through no fault of their own."
Which glitch? Can you give more details on that please?
We do have a fair play policy that should help -
On his or her turn, each player has 15-20 seconds to make their first move. If this does not happen, the game will be automatically aborted. This has a negative effect on the Fair-Play record of the player failing to move. (But if you hit Abort, it affects your record! It's best to be patient for a few seconds.)