Game Automatically Resigned by Abandonment Even though I CLEARLY had Strong Internet Connection
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Good evening,
I was just playing a match just now on my iMac and it suddenly resigned me and said that I lost because I abandoned the game due to my internet connection not working properly. If you look at the bars next to my username, it is CLEARLY SHOWING I have a strong internet connection, yet I lost and my rank went down because of this issue. This is very frustrating because this technical issue affected my rank.
Here is the Link to the affected game: https://www.chess.com/live#g=3981882312
And the Screenshot of the issue
Kind regards,
- STANDARD_DEVIATION14 - Sno Erika C.
The connection indicator may not always be accurate when a disconnect occurs. If you see it flashing or moving a lot, it can indicate issues.
https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-
https://www.chess.com/blog/News/how-to-adjust-your-live-chess-connection