Game Automatically Resigned by Abandonment Even though I CLEARLY had Strong Internet Connection

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Martin_Stahl
STANDARD_DEVIATION14 wrote:

Good evening,

I was just playing a match just now on my iMac and it suddenly resigned me and said that I lost because I abandoned the game due to my internet connection not working properly.  If you look at the bars next to my username, it is CLEARLY SHOWING I have a strong internet connection, yet I lost and my rank went down because of this issue.  This is very frustrating because this technical issue affected my rank.

Here is the Link to the affected game: https://www.chess.com/live#g=3981882312

And the Screenshot of the issue

 

Kind regards,

- STANDARD_DEVIATION14 - Sno Erika C.

 

The connection indicator may not always be accurate when a disconnect occurs. If you see it flashing or moving a lot, it can indicate issues.

 

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-

 

https://www.chess.com/blog/News/how-to-adjust-your-live-chess-connection