I have seen it so many times here. Time gets down to low and you try to move your piece, and you can't. You try bunch of times and eventually it works, but you are 10 sec down and lost the game. is there anything to help in this case from my end? I know cheaters will cheat, but it would be nice to have an option here. Thanks
Your opponents can't impact your connection. The clients do not directly connect and all traffic is between the client and server.
What you are describing sounds like lag and disconnects. There are some things you can do to minimize issues.
https://support.chess.com/article/4720-online-chess-performance-optimizations
https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues
I have seen it so many times here. Time gets down to low and you try to move your piece, and you can't. You try bunch of times and eventually it works, but you are 10 sec down and lost the game. is there anything to help in this case from my end? I know cheaters will cheat, but it would be nice to have an option here. Thanks