How long is an estimated responce time for a ticket on chess.com

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Avatar of EYYWAASSSUP628

Recently my account was muted (therefore I am posting this on my alt) and I submited a ticket to try and chellange this change. serveral hours later I am yet to recieve a responce from chess.com and am unsure if its normal to wait this long for a responce. 

Avatar of Martin_Stahl
EYYWAASSSUP628 wrote:

Recently my account was muted (therefore I am posting this on my alt) and I submited a ticket to try and chellange this change. serveral hours later I am yet to recieve a responce from chess.com and am unsure if its normal to wait this long for a responce.

It could take a couple of days but most of the time it will be a lot faster, usually less than 24 hours

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