That is the way they are offering support now. Since most people ask questions that have already been asked many times before, they have an AI bot that 1) tries to answers routine question and 2) figures out when you might need to talk to an actual human...
What is your actual problem? Perhaps we can help you with suggestions.
Back in the day, it was easy to find the support form. Now they've changed the website, and all I get is an annoying bot. Where can I find the actual support form or Chess com’s email?