How to Recover a Closed Account

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Avatar of Martin_Stahl
Elimonti wrote:

Hi. any tips to re-open my main account?
....

You should have received an email from the site on the address associated with the account about your options.

If not, you can contact support directly from the address associated with the account:

https://support.chess.com/article/346-contact-us

Avatar of BillsBigDaddy

my account was closed it is called Shawtyisthegoat

Avatar of LordRavens2614

can you help me recover my account

Avatar of LordRavens2614

my account name was LordRavens26 and I was banned for violating the fair play policy

Avatar of Martin_Stahl
LordRavens2614 wrote:

my account name was LordRavens26 and I was banned for violating the fair play policy

When an account is closed for fair play violations an email is sent to the address associated with the account. That explains the options available including the option to appeal the closure.

Appeals are rarely granted, as the site doesn't close accounts unless certain.

Avatar of Psta23

My other account t3m23 just got banned, I will no longer resign until I get a certain match I want, and I will play the game out until I’m really losing the game.

Avatar of Martin_Stahl
bootleg_punter5 wrote:

My other account t3m23 just got banned, I will no longer resign until I get a certain match I want, and I will play the game out until I’m really losing the game.

You'll need to contact support directly about the closure https://support.chess.com/article/346-contact-us

Also, you'll need to be approved by staff to have multiple accounts.

Avatar of Martin_Stahl
mydestroyerzaltacc wrote:

please can you activate my account back because first of all, i got deleted from live chat because i said hi and gg(good game), then my little brother used my ipad to use my account on chess.com, i am not sure what he done on it but when I came back and got the ipad, it said, you are kicked, wait 30 minutes to reconnect, then it said i was suspended for an hour. I was confused so i waited an hour but it then said it was closed. I was freaking out thinking that i am banned so please help. My account is JAYDENdaDESTROYER35X.

Thanks, chess.com team, i hope we can resolve this issue.

You should have received an email about the closure on the address associated with the account explaining your options. One of those is to appeal a closure and you should include any pertinent information in that appeal.

Avatar of Alstaka

Abdoalhssi

Avatar of Alstaka

Abdoalhssi

https://support.chess.com/article/346-contact-us

Avatar of Luna_Lovegood_is_the_best

;)

Avatar of FastFuriousFox49

Hello. I want to know if you can open up an account just by email because I forgot the username to the account, and I'd also like to be reminded as to why I was banned, thank you.

Avatar of Martin_Stahl
FastFuriousFox49 wrote:

Hello. I want to know if you can open up an account just by email because I forgot the username to the account, and I'd also like to be reminded as to why I was banned, thank you.

You would need to contact support directly, using the email associated with the closed account.

Avatar of Martin_Stahl
smoustafa15 wrote:

i was playing normaley wasn t cheating and suddenly bang my account closed for nothing

my user is smoustafa14 i just playing didint lose for couple games

You should have received an email about the closure with your options.

Avatar of beyond_t_s_v

I tried logging into my account but apparently my account got closed for violating Fair Play policies. Is there any way for me to recover it and appeal for an unban? I've never used cheats and have literally lost a few matches to my friends and other people. I mean, my friend has a 90+ accuracy literally every game and is only 1600, yet it seems he isn't sussed out for cheating but i am with a 25+ loss percentage and 80+% accuracy games? Apologies if I came off as upset and rude, but I am upset. My account is https://www.chess.com/member/RawrNyanners. I'm on my brother's account making this post. Any and all help is greatly appreciated.
(Edit: Before anyone asks me to check my email, I have. I didn't receive any sort of email from chess.com regarding my accounts closure)

Avatar of Martin_Stahl
beyond_t_s_v wrote:

I tried logging into my account but apparently my account got closed for violating Fair Play policies. Is there any way for me to recover it and appeal for an unban? I've never used cheats and have literally lost a few matches to my friends and other people. I mean, my friend has a 90+ accuracy literally every game and is only 1600, yet it seems he isn't sussed out for cheating but i am with a 25+ loss percentage and 80+% accuracy games? Apologies if I came off as upset and rude, but I am upset. My account is .. I'm on my brother's account making this post. Any and all help is greatly appreciated.
(Edit: Before anyone asks me to check my email, I have. I didn't receive any sort of email from chess.com regarding my accounts closure)

You should double check your spam/junk folders on the email address associated with the closed account. Otherwise you can use the Help option in the menu to contact Support. Appeals are rarely granted.

Avatar of Rizweeahsan785

I can’t log into my account named Rizweeahsan786

Avatar of MarkalanRhohepa
Lost my account so I made a new account by accident but I don’t have membership
Avatar of Martin_Stahl
Rizweeahsan785 wrote:

I can’t log into my account named ...

The account was closed. If you look at the profile there is a link to an article that explains the closure reason.

You should also have received an email on the address associated with the account.

Avatar of Martin_Stahl
markalanhohepagmailcom wrote:
Lost my account so I made a new account by accident but I don’t have membership

What do you mean you lost your account? If it was closed by staff I the profile will have a reason with a link explaining it