It never mentions on the membership page that you get unlimited beginner lessons - where did you find this information?
I'm a Gold member, why can't I access these Beginner lessons?
I'm referring to this:
https://support.chess.com/article/1363-what-does-each-level-of-membership-get-me
When I go to All Lessons and filter for Level = Beginner, it comes with a lot of lessons that I can't seem to access if I've already exceeded my three lessons for a given week (gold member). My understanding of the gold subscription is that I'm supposed to have unlimited access to beginner lessons. Why am I not able to access these lessons? Is this a bug?
An example lesson I can't access, when I try to I'm prompted to upgrade to Platinum, even though it is marked as a Beginner lesson: https://www.chess.com/lessons/how-to-checkmate
I would suggest contacting support directly.
https://support.chess.com/collection/343-contact-us
Same issue here. Have you managed to resolve it?
I wrote to support a week ago, but still no reply. I'm pretty disappointed and I feel tricked ![]()
Same issue here. Have you managed to resolve it?
I wrote to support a week ago, but still no reply. I'm pretty disappointed and I feel tricked
What exactly does it say under https://www.chess.com/membership for gold?
Only that my gold membership will renew in a bit less than a year.
Is that what you're asking?
No, I mean the available features.
Was this issue resolved for you? I have the same issue. Pretty frustrating and I’ve cancelled my renewal because of it. I’ve contacted support, today. Hopefully they resolve it
Was this issue resolved for you? I have the same issue. Pretty frustrating and I’ve cancelled my renewal because of it. I’ve contacted support, today. Hopefully they resolve it
The new Gold membership comes with all lessons.
If you had the old Gold, purchased before September 1st 2022, that had limits on lessons
When I go to All Lessons and filter for Level = Beginner, it comes with a lot of lessons that I can't seem to access if I've already exceeded my three lessons for a given week (gold member). My understanding of the gold subscription is that I'm supposed to have unlimited access to beginner lessons. Why am I not able to access these lessons? Is this a bug?
An example lesson I can't access, when I try to I'm prompted to upgrade to Platinum, even though it is marked as a Beginner lesson: https://www.chess.com/lessons/how-to-checkmate