I'm a Gold member, why can't I access these Beginner lessons?

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Avatar of mastakhan29

When I go to All Lessons and filter for Level = Beginner, it comes with a lot of lessons that I can't seem to access if I've already exceeded my three lessons for a given week (gold member). My understanding of the gold subscription is that I'm supposed to have unlimited access to beginner lessons. Why am I not able to access these lessons?  Is this a bug?

An example lesson I can't access, when I try to I'm prompted to upgrade to Platinum, even though it is marked as a Beginner lesson: https://www.chess.com/lessons/how-to-checkmate

Avatar of diffusion1

It never mentions on the membership page that you get unlimited beginner lessons - where did you find this information?

Avatar of mastakhan29

I'm referring to this:

https://support.chess.com/article/1363-what-does-each-level-of-membership-get-me

Avatar of Martin_Stahl
mastakhan29 wrote:

When I go to All Lessons and filter for Level = Beginner, it comes with a lot of lessons that I can't seem to access if I've already exceeded my three lessons for a given week (gold member). My understanding of the gold subscription is that I'm supposed to have unlimited access to beginner lessons. Why am I not able to access these lessons?  Is this a bug?

An example lesson I can't access, when I try to I'm prompted to upgrade to Platinum, even though it is marked as a Beginner lesson: https://www.chess.com/lessons/how-to-checkmate

 

 

 

I would suggest contacting support directly.

 

https://support.chess.com/collection/343-contact-us

 

Avatar of micoba

Same issue here. Have you managed to resolve it?

I wrote to support a week ago, but still no reply. I'm pretty disappointed and I feel tricked frustrated.png

Avatar of Martin_Stahl
micoba wrote:

Same issue here. Have you managed to resolve it?

I wrote to support a week ago, but still no reply. I'm pretty disappointed and I feel tricked

 

What exactly does it say under https://www.chess.com/membership for gold? 

 

Avatar of micoba

Only that my gold membership will renew in a bit less than a year.

Is that what you're asking?

Avatar of Martin_Stahl
micoba wrote:

Only that my gold membership will renew in a bit less than a year.

Is that what you're asking?

 

No, I mean the available features.

Avatar of Nayha

Was this issue resolved for you? I have the same issue. Pretty frustrating and I’ve cancelled my renewal because of it. I’ve contacted support, today. Hopefully they resolve it

Avatar of Martin_Stahl
Nayha wrote:

Was this issue resolved for you? I have the same issue. Pretty frustrating and I’ve cancelled my renewal because of it. I’ve contacted support, today. Hopefully they resolve it

The new Gold membership comes with all lessons.

If you had the old Gold, purchased before September 1st 2022, that had limits on lessons