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Avatar of ThC-III
I have now experienced this multiple times! I will be nearing the end of a 3 min games and when I opponents make moves they don’t lose time! The counter literally counts down tenths of a second or a whole second and as soon as they complete their move the time goes back up! These seconds add up allowing people to win when they should lose due to time outs!
Avatar of justbefair
gboddie wrote:
I have now experienced this multiple times! I will be nearing the end of a 3 min games and when I opponents make moves they don’t lose time! The counter literally counts down tenths of a second or a whole second and as soon as they complete their move the time goes back up! These seconds add up allowing people to win when they should lose due to time outs!

There are lag adjustments.

https://support.chess.com/article/423-why-did-the-clock-times-suddenly-change-the-clocks-seem-broken

 

Avatar of ThC-III
Has nothing to do with it. Incorrect time algorithm. I know what lag is, but if you’re making more than 5 moves and the time doesn’t go down that’s just plain incorrect.
Avatar of Martin_Stahl
gboddie wrote:
Has nothing to do with it. Incorrect time algorithm. I know what lag is, but if you’re making more than 5 moves and the time doesn’t go down that’s just plain incorrect.

 

If you look at the games in the archives, you'll see every move took some time. Though it's possible that you're seeing premoves: https://support.chess.com/article/642-what-are-premoves-and-how-do-they-work

 

Also, it could be possible that the clock on the client side has issues, but the server keeps the official clocks and the values in the archive will be correct in that case. But clocks increasing is a sign of lag compensation and potentially lag between you and the site server 

Avatar of ThC-III
I literally have screen shots of the time not going down in seconds after multiple moves. Regardless of if it’s lag adjustment or pre moves that’s not physically logical.
Avatar of ThC-III
It’s something that should be adjusted for fair gameplay
Avatar of Martin_Stahl
gboddie wrote:
I literally have screen shots of the time not going down in seconds after multiple moves. Regardless of if it’s lag adjustment or pre moves that’s not physically logical.

 

As said, it's possible the client code did not update the clocks, buy those clocks are not official and time was actually used for reach move. Look at archive and you can see the official timestamps and clocks.

Avatar of ThC-III
Doesn’t matter if client code didn’t update clock. Still unfair
Avatar of ThC-III
And again doesn’t matter if archives show what should be subtracted! The point is people don’t lose time when I watch the time count down and then jump back up. It’s just plain erroneous.
Avatar of Martin_Stahl
gboddie wrote:
And again doesn’t matter if archives show what should be subtracted! The point is people don’t lose time when I watch the time count down and then jump back up. It’s just plain erroneous.

 

But they do lose time for each move, regardless of if the client timer changes, unless you're playing a game with increment. 

Avatar of ThC-III
BUT they do not lose ACCURATE TIME if I’m AHEAD in TIME and I lose for TIME when making multiple moves!
Avatar of ThC-III
And I clarified in the beginning I am playing 3 minute games where time is crucial
Avatar of Martin_Stahl
gboddie wrote:
BUT they do not lose ACCURATE TIME if I’m AHEAD in TIME and I lose for TIME when making multiple moves!

 

The server keeps the official clocks and handles lag compensation as explained in the link above. Each move takes some time and if you lost on time, your lag or disconnects must have been high/long enough that your time ran out faster than your opponent's did.

Avatar of Obiw17
Hello. I am playing bulletgames (1 minute games) for years now, and the last couple of months i experience the same problem, clock of opponent is going down, after their move clock is suddenly back up and my clock is down, crucial problem with bulletgames!
I have superfast WiFi, newest iPhone, i clean out cookies ed regularly, the connection in the right corner gives 4 stripes. So I believe it’s the server of chess.com that just cannot keep up anymore. In the weekend it’s the worst! Probably because a lot of people are playing.
Please fix problem! Bulletgames are no fun anymore this way😡!
Avatar of justbefair
Obiw17 wrote:
Hello. I am playing bulletgames (1 minute games) for years now, and the last couple of months i experience the same problem, clock of opponent is going down, after their move clock is suddenly back up and my clock is down, crucial problem with bulletgames!
I have superfast WiFi, newest iPhone, i clean out cookies ed regularly, the connection in the right corner gives 4 stripes. So I believe it’s the server of chess.com that just cannot keep up anymore. In the weekend it’s the worst! Probably because a lot of people are playing.
Please fix problem! Bulletgames are no fun anymore this way😡!

As far as I know, they work the same way now as they have for the last 10 years.   However, I have read that the site has been adding virtual server capacity instead of relying solely on a physical server farm.   It is possible the use of those virtual servers is having some effect on the lag adjustments you got used to over 77,000 games.  

Avatar of Obiw17
‘Is having some effect’ is really an understatement. Playing in the weekends is just no fun anymore. I just hope they can fix it.
Avatar of ThC-III
Thank you!!! I’m glad I am not the only one who noticed this!
Avatar of alndex
I just lost to a guy who made 10 moves without losing a second.
Because I had plenty time but inferior material position i counted their moves and sent them a message that I was aware of their manipulation, they could have the game if they wanted it so desperately. I quit the game.
Avatar of alndex
Chess.Com should take ownership and troubleshoot this issue. We are not hallucinating.
This is killing player experience