Internet disconnect issue

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Avatar of khanzadah32

My request is that I use optical fiber and have a good connection.Every now and then the internet goes down for a few seconds

That too for a few seconds now the problem is when I play a game of Chess online the internet slows down and doesn't catch from your server.Your server's network gets disconnected, thus my rating will also decrease
 I remember when I used to open in Yahoo twenty years ago, even if the nut was disconnected, I would go back to the same position because I was playing a time select game, so please why is your server not catching my net?

Avatar of Martin_Stahl
khanzadah32 wrote:

My request is that I use optical fiber and have a good connection.Every now and then the internet goes down for a few seconds

That too for a few seconds now the problem is when I play a game of Chess online the internet slows down and doesn't catch from your server.Your server's network gets disconnected, thus my rating will also decrease
 I remember when I used to open in Yahoo twenty years ago, even if the nut was disconnected, I would go back to the same position because I was playing a time select game, so please why is your server not catching my net?

The site will allow a certain amount of lag/disconnect time but there are limits.

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

https://support.chess.com/article/4720-online-chess-performance-optimizations