IOS app freezing
Sort:
Keeps happening. Gave review in iOS App Store. Sorte it out chess.com. It’s not like apple products are popular or anything 😒
Suggest clearing all Data and history in iOS after downloading latest version. Restart phone.
No issue today... but what to be said. The issue was never about any so-called bug but rather a Server issue at peak demand periods when app users found their games stopped by a frozen clock.
I bought gold membership yesterday and I have same problem. If they will not fix it. I want my money back. I lost lot of game because of that
Wow.. seems the issue persists.
Swipe to close the app when a frozen clock appears. You remain connected. Reopen the app and the game resumes.
Really disappointing if the issue remains. Not seen here today - but that means nothing. Clear all iOS data in Safari. Restart. See if that resolves issue.
This latest “update” in Apple supposedly fixes CC’s problems with maximum demands on their servers.
It remains to be seen for iOS users.
To be fair...
Played a dozen games with the latest update- and no issue with a frozen clock. Cleared all Data and history with a restart of device.
Perform device maintenance- then see if the issue persists.
An update is available- it does not readily appear ... until going to the app itself in the store.
Perform device maintenance. And see if the issue persists.
Again. The issue is not any bug in the app itself - but rather a server issue. I’ll stick by this claim until proven wrong. The App is the ultimate/ best chess playing experience. But the issue of game clocks freezing is a Server issue.
Jan 3, 2021
0
#189
I’m experiencing this same issue as well. It’s INCREDIBLY frustrating due to a timeout caused by this error. The one thing I have found to work every time it happens so far is to offer a draw (right when it asks me to confirm that I want to offer a draw and when I hit accept it causes the clock to register my move). Really hope they change this ASAP as this will be a deal breaker for me using/paying for chess.com in the future.
Jan 3, 2021
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#190
Literally just lost a game and immediately went online to see if I was the only one with this freezing issue. I’ve been going through this problem for 2 months and it’s so annoying because when playing blitz every second counts.
Jan 3, 2021
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#191
So the nature of the problem has changed with the latest update but it has not yet been fixed. Previously I would move and my clock would freeze but my opponents clock would not start. Now I move and my clock keeps running. The mover never gets communicated to the server. Fix is the same — close the app (not just go to the Home Screen but totally close the app) and then restart but it now takes longer for the game to redisplay without my last move. It is worse than before the update. Hope they fix it soon.
Had the same problem in my first day of Live Chess. Lost half to time/ abandonment. Just paid for my membership too. Was playing 4 round Swiss at 30/0. What I did was open the browser version on my laptop and continued. Lost 15 minutes but was able to continue on the laptop. Hope they fix this.
Jan 4, 2021
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#193
Can any MODs on here confirm somehow that someone is aware of this issue? Really frustrating, and people are losing games
Jan 4, 2021
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#194
Hey all! We are definitely aware of the issue and are hoping to have a new fix-build submitted to Apple today. We're very sorry for the frustration. 
I have it very often too. I cancelled my subscription because of it...
Keeps happening to me as well, have lost because of timeout or abandonment when clock freezes! Offering a draw resets the clock but then they might take it
Jan 4, 2021
0
#198
Happening over and over again. The freeze seems permanent so I have to delete the app and download it again. And to add insult to injury, when I log on with a laptop to report it the "report a bug" feature isn't available.
Jan 4, 2021
0
#199
Still freezing for me. I thought the most recent update to the app would have fixed it. It didn't.
