iOS Chess.com app not updating

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Avatar of painfull16

I've been using the app for 4+ years now. Lately (perhaps since iOS 16 update), the app doesn't refresh in the background to alert me when it's my turn. The app doesn't update, I get no notifications on lock screen / notification area, no banners, badges, nothing. I don't think this is necessarily an iOS issue, because even when I open the Chess.com app there are no notifications in the app. I have to manually refresh the games list in order to update my games.

This seems like a fault in the app. I've done all the usual fixes; removed / reinstalled the app., turned off / on notifications, changed all notification preferences to and from my preferred setting. Nothing I have tried has fixed this.

I have questions:

Is anyone else experiencing this, and has anyone found a solution?

Do the developers know about this and are they working on a solution?

How can I find out if they know about it?

Cheers

P.

Avatar of igor8891

My app completely crapped out. Doesn’t even start anymore… 

Avatar of skeetorgandonor

came on just to see if anyone else is experiencing issues. I've had a similar experience. Notifications sometimes are duplicating or not coming in, have done a remove-reinstall. And just this morning, my newest rapid win wasn't updated so I came onto the physical site to confirm and the desktop version does have the accurate rating. Not sure what is happening with iOS version currently, but I have noticed the start of my issues at the tail end of December 2022/early Jan 2023

Avatar of chadleong

Same here my iOS app doesn’t show any notification - latest iOS and app version 

Avatar of Martin_Stahl

If you're on iOS 12.5.7 there should be an app update available, Version 4.1.11 (2695), that should fix the issue.

Avatar of chadleong

doesn't work - whenever I play a game and close the app - the chess doesn't send any notification.