iPhone notifications not working

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Avatar of srcerer

I have this problem. iPhone 3Gs iOS 6.1.6, Chess.com iPhone App v2.12.28

Tried logging out/in, then rebooting the phone, then uninstalling/reinstalling app. Still not getting notifications.

However I am getting notifications on my iPad 3 iOS 7.1

Avatar of srcerer

Meanwhile, I've tried a few more things.

Uninstalled from the iPad, test on iPhone, nothing.

Log out/in on iPhone, still nothing.

Uninstall/reinstall on iPhone, still nothing.

Reinstall on iPad, start getting notifications on iPad, WITHOUT even opening or logging in on the iPad.

Avatar of srcerer

Updated to v2.12.33 on iPhone and iPad.

Still only getting notifications on the iPad.

Tried logging out/in on iPhone, still only get notifications on iPad.

Avatar of yutuyt

You should try not upgrading both;leave one on a older version.

Avatar of srcerer

Updated to v2.12.37, but still no notifications on iPhone.

Avatar of JakeRowland

Same problem here. iphone 4, OS 7.1.1

Avatar of srcerer

Upgraded just the iPhone to v2.12.40, iPad still at v2.12.37, but no notifications received on iPhone, only iPad. All moves made from the iPhone. Also logged out/in on iPhone between first and second move, but that didn't help.

Avatar of deejus

Same problem on my iPhone 5s running ios 7.1.1

My friend lost a game because he thought I didn't move... Effientcy people! 

Avatar of srcerer

On v2.12.40, still not fixed, iPhone 6.1.6, iPad 7.1.1, only getting notifications on iPad.

Avatar of MrGarak

This just started happening to me yesterday as well.

Avatar of curtisthreadgold

Same here, for iPhone 5s and ipad 4

Avatar of Woodnome

This just started happening to me yesterday iPhone 4 ver 7.1.2.

Very frustrating !  I've even factory rest the phone !

Avatar of tonyacomermba

I am having the same problem on the iPad. The notifications are working on my iPhone.

I tried to deleting and downloading the app on iPad.  No luck! 

Does anyone have a resolution to this?

Avatar of fasterthanwhatever

iPhone 5s, all software updated but the same issue. Notifications not showing up on the app icon. Very frustrating!

Avatar of bunwarmer73

Same problem with iPhone 6 and the past several versions of iOS. Currently running iOS 10.0.1

 

ive been back and forth with support. They tell me they're working on it but no success yet. 

Avatar of Goldthefish

Hi there,

Since reinstalling chess.com on my iPhone and iPad, I haven’t been able to get notifications. So frustrating! In the notifications option under ‘Settings’, chess.com doesn’t appear either. Can anyone help?

Best,

Lydia

Avatar of LethalRook_1892
Factory reset your Apple devices and trade them in for new ones.

Then cry about the loss of money.
Avatar of Goldthefish

cry.png

 

Avatar of agoodspellr

Wel that won’t work - I just traded in for a new iPhone X (iOS 11.1.2) and no longer receive the badge app notifications. wink.png All notifications were turned on in the settings on the phone I had before and it usually worked. I tried reinstalling and on the new phone Chess doesn’t even show up in Notifications as an option. (Also doesn’t show up as having any Settings except Siri and Cellular Data, plus the in-app ones - not sure if that’s normal. There is no option for background app refresh for this app either.)

 

My old phone still gets them over WiFi (when I power it on) but the new one gets nothing unless I open the app (at which point the badge shows up if I back out before making a move). Nothing showing in Notification Center history either - looks like the phone hunks Chess just had no notification integration.

 

 Any help much appreciated!

Avatar of Goldthefish

So I’ve solved the problem on my iPhone and iPad. It appears that when you start a new game after installing the app, it’ll ask if you want notifications. Then - or shortly afterwards - the notifications started working on both my iPhone and iPad.