I bought diamond so I could look at my insights. However, insights will not let me search time periods other than "last 1 year" or "all time" Even then, some games seem to be excluded.
This applies to all time controls, and custom time ranges make no difference.
Check it again in a little while. It doesn't look like all games have been run through yet.
I think this should be working now for you.
It is. Thankyou
Same here, it's now about 18 hours since I bought the subscriptions and it's still not showing.
Same here, it's now about 18 hours since I bought the subscriptions and it's still not showing.
It could potentially take up to 24 hours, depending on how many accounts are queued up before yours.
But just checking yours, it appears things are updating. Make sure you've chosen a Time Range and pool that has games over that range.
Your 7 day blitz games has some entries, which should continue to increase as they get analyzed.
I'm having this issue, too. Have had diamond for a month but Insights suddenly stopped working
I'm having this issue, too. Have had diamond for a month but Insights suddenly stopped working
Looks like yours is up to date now
I just recently got diamond again and I also have no insights for the past month but do before that
I just recently got diamond again and I also have no insights for the past month but so before that
How recent?
It can't take a while to get back into the queue and new games to get ran through the process.
Same here. I got Diamond 2 days ago but still no insights for the past 30 days.
Same here. I got Diamond 2 days ago but still no insights for the past 30 days.
Looks like you should be good now
Same here. I got Diamond 2 days ago but still no insights for the past 30 days.
Looks like you should be good now
how did you fix the problem? i tried chess.com's support email didn't work tho
I’ve purchased a diamond membership for insights 2 days ago and it’s been stuck in que to be analyzed for 2 full days. The que has only moved one position since the time of purchase with 625 (was 626) ahead of me. At this rate it would take over 2 years to analyze… am I missing something?
How do I post an image on forum?
I’ve purchased a diamond membership for insights 2 days ago and it’s been stuck in que to be analyzed for 2 full days. The que has only moved one position since the time of purchase with 625 (was 626) ahead of me. At this rate it would take over 2 years to analyze… am I missing something?
I've recieved the following response on my post:
"It's possible with the recent site loads, they are being queued longer. I'll ask "
Insights hasn't been working for almost a week now. Queue not progressing. Hopefully they fix it sooner rather than later. I probably won't renew until it's fixed. Good to know I'm not alone.
I’ve purchased a diamond membership for insights 2 days ago and it’s been stuck in que to be analyzed for 2 full days. The que has only moved one position since the time of purchase with 625 (was 626) ahead of me. At this rate it would take over 2 years to analyze… am I missing something?
I've recieved the following response on my post:
"It's possible with the recent site loads, they are being queued longer. I'll ask "
Insights hasn't been working for almost a week now. Queue not progressing. Hopefully they fix it sooner rather than later. I probably won't renew until it's fixed. Good to know I'm not alone.
Your particular situation has been referred to staff and they are looking into it.
If you need help, please contact our Help and Support team.
I bought diamond so I could look at my insights. However, insights will not let me search time periods other than "last 1 year" or "all time" Even then, some games seem to be excluded.
This applies to all time controls, and custom time ranges make no difference.