Is insights not working?

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Avatar of KinderJason

I bought diamond so I could look at my insights. However, insights will not let me search time periods other than "last 1 year" or "all time" Even then, some games seem to be excluded.

This applies to all time controls, and custom time ranges make no difference.

Avatar of Martin_Stahl
KinderJason wrote:

I bought diamond so I could look at my insights. However, insights will not let me search time periods other than "last 1 year" or "all time" Even then, some games seem to be excluded.

 

This applies to all time controls, and custom time ranges make no difference.

 

Check it again in a little while. It doesn't look like all games have been run through yet.

Avatar of Martin_Stahl

I think this should be working now for you.

Avatar of KinderJason
Martin_Stahl wrote:

I think this should be working now for you.

It is. Thankyou

 

Avatar of gbronaug

I'm experiencing the same problem :/

Avatar of mrstrande

Same here, it's now about 18 hours since I bought the subscriptions and it's still not showing. 

Avatar of Martin_Stahl
mrstrande wrote:

Same here, it's now about 18 hours since I bought the subscriptions and it's still not showing. 

 

It could potentially take up to 24 hours, depending on how many accounts are queued up before yours.

Avatar of Martin_Stahl

But just checking yours, it appears things are updating. Make sure you've chosen a Time Range and pool that has games over that range.

 

Your 7 day blitz games has some entries, which should continue to increase as they get analyzed.

 

 

Avatar of sandefurian

I'm having this issue, too.  Have had diamond for a month but Insights suddenly stopped working

Avatar of Martin_Stahl
sandefurian wrote:

I'm having this issue, too.  Have had diamond for a month but Insights suddenly stopped working

 

Looks like yours is up to date now 

Avatar of chompyman

I just recently got diamond again and I also have no insights for the past month but do before that 

Avatar of Martin_Stahl
chompyman wrote:

I just recently got diamond again and I also have no insights for the past month but so before that 

 

How recent?

It can't take a while to get back into the queue and new games to get ran through the process.

Avatar of kornacker

Same here. I got Diamond 2 days ago but still no insights for the past 30 days.

Avatar of Martin_Stahl
kornacker wrote:

Same here. I got Diamond 2 days ago but still no insights for the past 30 days.

 

Looks like you should be good now

Avatar of saljon
Martin_Stahl wrote:
kornacker wrote:

Same here. I got Diamond 2 days ago but still no insights for the past 30 days.

 

Looks like you should be good now

how did you fix the problem?  i tried chess.com's support email didn't work tho

 

Avatar of zellium

I’ve purchased a diamond membership for insights 2 days ago and it’s been stuck in que to be analyzed for 2 full days. The que has only moved one position since the time of purchase with 625 (was 626) ahead of me. At this rate it would take over 2 years to analyze… am I missing something?

Avatar of 8SupremeGrandMaster

How do I post an image on forum?

Avatar of Gerb_McHerb
zellium wrote:

I’ve purchased a diamond membership for insights 2 days ago and it’s been stuck in que to be analyzed for 2 full days. The que has only moved one position since the time of purchase with 625 (was 626) ahead of me. At this rate it would take over 2 years to analyze… am I missing something?

I've recieved the following response on my post:

"It's possible with the recent site loads, they are being queued longer. I'll ask "

Insights hasn't been working for almost a week now. Queue not progressing. Hopefully they fix it sooner rather than later. I probably won't renew until it's fixed. Good to know I'm not alone.

Avatar of Martin_Stahl
Gerb_McHerb wrote:
zellium wrote:

I’ve purchased a diamond membership for insights 2 days ago and it’s been stuck in que to be analyzed for 2 full days. The que has only moved one position since the time of purchase with 625 (was 626) ahead of me. At this rate it would take over 2 years to analyze… am I missing something?

I've recieved the following response on my post:

"It's possible with the recent site loads, they are being queued longer. I'll ask "

Insights hasn't been working for almost a week now. Queue not progressing. Hopefully they fix it sooner rather than later. I probably won't renew until it's fixed. Good to know I'm not alone.

 

Your particular situation has been referred to staff and they are looking into it.

Avatar of Z_Nav

Not getting any insights or progression in the queue, beware buying diamond as I had the trial for a week to see if my insights were worth it but never actually got any. Hopefully soon they sort it out.