Is insights not working?

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Avatar of YenHsien
zellium wrote:

I’ve purchased a diamond membership for insights 2 days ago and it’s been stuck in que to be analyzed for 2 full days. The que has only moved one position since the time of purchase with 625 (was 626) ahead of me. At this rate it would take over 2 years to analyze… am I missing something?

 

Same as you. The queue is terrible. It at least got stuck for 3 days…

Avatar of Martin_Stahl

For those members that were queued up, you should be complete soon if you're not already.

Avatar of gayfocker

My insights are not working as well. I have been diamond member for 5 days played around 30 games and no insights available!

Avatar of Gerb_McHerb
Martin_Stahl wrote:

For those members that were queued up, you should be complete soon if you're not already.

Yes Martin, you're the GOAT! Much love and thanks,

Gerb

Avatar of Z_Nav
Martin_Stahl wrote:

For those members that were queued up, you should be complete soon if you're not already.

queue starting to move, was up to 2nd in line, currently am 41st, but it seems like the queue is at least moving, appreciate it Martin!

Avatar of JonaSword

hello my insights don't update, i played 3 more brilliant moves in my last games from yesterday and the insights didn't mark it

Avatar of Martin_Stahl
Z_Nav wrote:
Martin_Stahl wrote:

For those members that were queued up, you should be complete soon if you're not already.

queue starting to move, was up to 2nd in line, currently am 41st, but it seems like the queue is at least moving, appreciate it Martin!

 

You should be fixed now.

Avatar of Martin_Stahl
JonaSword wrote:

hello my insights don't update, i played 3 more brilliant moves in my last games from yesterday and the insights didn't mark it

 

Game Review and Insights run at different depths, so there can be differences. If the game counts are right for yesterday, it's very possible Insights did not register the moves as brilliant.

Avatar of Sometimesdrunkrapid8585

Insights doesn't even work!! Just upgraded to check them out and none of the games from the last month or longer have been registered. Chess.scam 

Avatar of Martin_Stahl
Sometimesdrunkrapid8585 wrote:

Insights doesn't even work!! Just upgraded to check them out and none of the games from the last month or longer have been registered. Chess.scam 

 

If you previously bad Diamond and had generated Insights, then let that membership lapse, new insights are not generated while you don't have diamond.

 

After upgrading again, it can take some time for all the new games to get queued up and ran through the process. If you don't see anything generated within 24 hours of your upgrade, post again.

Avatar of Yuzo213

my insights aren't working, it's been days since i last upgraded to diamond

Avatar of Martin_Stahl
Yuzo213 wrote:

my insights aren't working, it's been days since i last upgraded to diamond

You should be good now.

Avatar of Elf0911

My recent insights are not showing up. It has been around 72 hours since I switched from platinum to diamond.

Avatar of Elf0911
Elf0911 wrote:

My recent insights are not showing up. It has been around 72 hours since I switched from platinum to diamond.

They just showed up I just had to be patient.

Avatar of Skygrove

My insights are also not updating, bought diamond a few days ago and nothing.

Avatar of Martin_Stahl
Skygrove wrote:

My insights are also not updating, bought diamond a few days ago and nothing.

Looks like yours is good now

Avatar of Sovmorgon

@martin_stahl can you please update mine also?

Avatar of Martin_Stahl
Sovmorgon wrote:

@martin_stahl can you please update mine also?

You should give it at least 24 hours to update. If it hasn't by then, reply.

Avatar of Sovmorgon
Martin_Stahl skrev:
Sovmorgon wrote:

@martin_stahl can you please update mine also?

You should give it at least 24 hours to update. If it hasn't by then, reply.

hi again, it hasn’t updated yet.

Avatar of Martin_Stahl

Looks like you're good now.