Issues And Problems on Chess.com

Even if I done the things for an award, I don’t get an award. The piece animations don’t work…

btw I need more friends to cheer me up

For the past couple of weeks, I have had numerous problems with this app. I am not very computer savvy though, my husband is and he decided to call in a technician. Well, the problem is now sorted! I live on the island of Cyprus and a couple of weeks ago, according to the technician , some very strong thunderstorms caused havoc with the internet so, a THOUSAND apologies for all my rants!

Я играл партию, партия подходила к концу я ставил мат в 2 хода но потом партия закончилась и было написано партия отменена и дали 0 рейтинга, и партии нет в архиве. Это была партия на рейтинг

Такое может произойти, если во время партии окончился турнир. Если это так, то всё правильно и это не ошибка.

Это было просто партия на рейтинг

Значит похоже произошла проблема на сервере

такое бывает, проверьте в профайле соперника - есть ли у него в архиве эта партия

There was a Live server restart. When that happens all ongoing games are aborted

I spoke too soon! 
I am having to wait ages for a pairing. I eventually managed to play a game after which, I am now getting a message informing me that I "cannot create a challenge because I am currently playing" when I AM NOT PLAYING! Can somebody please, please help me!

Can someone please, please help! I am supposed to have played and lost about five games none of which I actually played!! What is going on?????????? I have been using this app for three years and there has never been a problem! If this problem is not resolved, I am going to have to give up!!! I do not want to give up!!!!!!!

How are you accessing the site? It sounds like your having connection issues.

You might try some of the information in the following.

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues

I sent you an award.