Lessons not loading

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Avatar of karmarbx

Ok, so the chess lessons aren't loading. It's not the video, but I can't find the board or anything in the challenges. Please help?

Avatar of Martin_Stahl
karmarbx wrote:

Ok, so the chess lessons aren't loading. It's not the video, but I can't find the board or anything in the challenges. Please help?

 

Try clearing your browser cache.

Avatar of karmarbx

doesn't work

Avatar of Martin_Stahl

What device type and browser?

Avatar of karmarbx

laptop and google chrome

 

Avatar of practiceO

I'm getting the same thing. The board doesn't pop up on lessons but the text on the right hand side does. Laptop/google chrome. Oh, not all lessons are like this. Only the ones that start off with a video have a empty space. I can see the board in lesson challenges that do not start with a video.

Avatar of Martin_Stahl

I was able to get it to happen once on Chrome. I performed a force refresh and the board loaded fine (SHIFT+F5) after that.

Avatar of TattedLink

I am also having the same issue
I work in IT, I cleared cache and cookies in both Chrome and Brave browsers, Flushed the DNS, I even cleared temporary files and checked compatibility view settings, ensured I allowed and wasn't blocking any addons in on the site as well. 

Avatar of Martin_Stahl
TattedLink wrote:

I am also having the same issue
I work in IT, I cleared cache and cookies in both Chrome and Brave browsers, Flushed the DNS, I even cleared temporary files and checked compatibility view settings, ensured I allowed and wasn't blocking any addons in on the site as well. 

 

If you go to the challenges and do a force refresh, does it not then load the board?

Avatar of TattedLink
Martin_Stahl wrote:
TattedLink wrote:

I am also having the same issue
I work in IT, I cleared cache and cookies in both Chrome and Brave browsers, Flushed the DNS, I even cleared temporary files and checked compatibility view settings, ensured I allowed and wasn't blocking any addons in on the site as well. 

 

If you go to the challenges and do a force refresh, does it not then load the board?

Nope, still shows blank. Not sure what is going on.

Avatar of King_Trash
karmarbx wrote:

Ok, so the chess lessons aren't loading. It's not the video, but I can't find the board or anything in the challenges. Please help?

same 

Avatar of milan

Hey guys, sorry about the issue and thanks for reporting it. The bug is visible when animation arcade or natural is selected, for others it will work normally.

Please use this as a workaround, we are working to fix this as soon as possible.   

Avatar of King_Trash

Ok thanks alot

Avatar of King_Trash

It works for me thanks

Avatar of Chessguy41584

I don't know if I can do my daily chess lesson. I'm sure the chess lesson hasn't been showing on screen. I was unable to see the board and pieces.

Avatar of Chessguy41584

I don't know if I can do my daily chess lesson today. I'm sure the chess lesson hasn't been showing on screen. I was unable to see the board and the pieces.