It might be about clearing your browser's cache (temporary internet files). A hard refresh with "ctrl + f5" could also work momentarily.
Live Chess sound
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go to MyHome-> Account -> check mark a box (play a sound when it is my move)
Thanks people.
Philidor_position, I think you are right. Your comment jogged my memory. Chess cake, good suggestion, but I should have said in my original post that I had already done that. The problem is intermittent, so it is unlikely to be a setting issue.
This is a 2 part problem.
1) Sometimes when I log onto Live Chess the sound alerts when a move is made do not come on (and yes, before anyone asks, the volume on my computer is up). How can I overcome this?
2) I had this problem a few months ago and found the solution elsewhere on chess.com, but I have forgotten where. It was a general tip in a list of things to try before you contact the site's support staff. I think it involved the f-keys. I have searched the site this time round but have been unable to find it. Anyone know where this tip is?