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Membership issue

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Avatar of sebien99
sebien99
Sep 6, 2022
0
#1

Hi, 

I purchase the Platinum membership last month on iOS, but it's gone after I reinstalled the app. I had to reinstall because I was not able to load the app. 

Even after logging with my Apple ID, I can't find my membership. 

Please let me know how I can reinstate my membership.

Thanks.

Avatar of justbefair
justbefair
Sep 6, 2022
0
#2

Please write to support@chess.com for help.