memberships
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QueenKillerXoXoX
Mar 15, 2024
0
#1
Ok so I bought a membership a few months ago on a old account and never got it but it took my money I made a new account and bought another diamond membership and it’s not working so I payed twice and never got my membership
Mar 16, 2024
0
#2
AbbzterChessGenius wrote:
Ok so I bought a membership a few months ago on a old account and never got it but it took my money I made a new account and bought another diamond membership and it’s not working so I payed twice and never got my membership
If you purchased on one of the apps, it goes it to the account linked to the app store
You should contact support directly with information in the payment receipt and they can figure out what is happening.
https://chesscom-support.paperform.co/
Mar 21, 2024
0
#3
I received my membership then it only worked for 2 days and they took it back off 🙄
Mar 21, 2024
0
#4
AbbzterChessGenius wrote:
I received my membership then it only worked for 2 days and they took it back off 🙄
That would generally mean they could have been an issue with payment or the membership was a trial and not a fully paid one.
Assuming staff hadn't contacted you about the specifics, you should open another ticket.
https://chesscom-support.paperform.co/