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Money was deducted from the account, and I did not get the yearly subscription from iTune /app store

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IAjayMukhiya
IAjayMukhiya
May 13, 2024
0
#1
not get the yearly subscription from iTune /app store. Is there a way I can get the subscription reactivated since money has been deducted from my account already.

My id: IAjayMukhiya
Martin_Stahl
Martin_Stahl
Moderator
May 14, 2024
0
#2
IAjayMukhiya wrote:
not get the yearly subscription from iTune /app store. Is there a way I can get the subscription reactivated since money has been deducted from my account already.
My id: IAjayMukhiya

The Apple store attaches the memberships to the associated email address, so if that is different than your chess.com associated one, that's likely the problem.

You should use the option in the Help menu to contact support about.

IAjayMukhiya
IAjayMukhiya
May 14, 2024
0
#3

Hey Martin_Stahl: Thanks for the response. IAjayMukhiya account on chess.com which is linked to the apple store.
Can you share more about how I can get to the help section to get the access of full year membership on this account?

Martin_Stahl
Martin_Stahl
Moderator
May 14, 2024
0
#4

There should be a Help option in the app or on the website in the main menu near the bottom