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My IP is blocked

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sanath9999
sanath9999
Sep 16, 2023
0
#1

Hi Support,

I am unable to login to the website from my home wifi. Looks like my IP has been banned. Can you please rectify the issue.

I am getting the below error : Unable to login again at this time. Error RP13. Please contact support for more info.

Martin_Stahl
Martin_Stahl
Moderator
Sep 16, 2023
0
#2
sanath1987 wrote:

Hi Support,

I am unable to login to the website from my home wifi. Looks like my IP has been banned. Can you please rectify the issue.

I am getting the below error : Unable to login again at this time. Error RP13. Please contact support for more info.

You'll need to open a ticket. https://support.chess.com/collection/343-contact-us

sanath9999
sanath9999
Sep 17, 2023
0
#3

Thank you for the response. I am now able to login through wifi. If I face any similar issue again then I will raise a ticket as mentioned.