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My opponent is blocked for fair play but my rating loss isn't recovered
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Mar 27, 2025
0
#3
crystal0192 wrote:
contact support
Isn't this help & support? Did I miss something?
Mar 27, 2025
0
#4
kingsac_opening wrote:
crystal0192 wrote:
contact support
Isn't this help & support? Did I miss something?
Staff generally monitor this and if you have a support issue requiring staff intervention, you would need to use the Support option in the menu.
That said, it can take up to 15 days for point refunds. There are also instances where no refund would be given (game was too far back, member closed for games in a different rating pools, closed for sandbagging and not engine use).
https://support.chess.com/en/articles/8588324-what-happens-when-someone-is-caught-cheating
Hello, I have one rapid game where my opponent is blocked due to violating fair play policy:
https://www.chess.com/game/live/136442377666?move=0
But my rating loss in this game (-16) was not recovered. Can someone help me recover my rating loss? Thank you in advance!