No pieces on the board.

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Avatar of fooofighter

It was my turn to play in one of my games so i clicked on the game, which opened but there is no pieces on the board. I tryed to refresh the page, sign out, change the pieces...

Nothing helped. Help needed.

Avatar of killingmesoftly

Im sorry I cannot help you fooofighter

Avatar of erik

try clearing your entire browser cache. do you know how to do that? try hitting "control+R" on the page with the board.

Avatar of borked

Same problem here, no pieces on any board, clearing the cache doesn't help either...

Avatar of igor

can you see avatars of other users in forums and on other pages fine?

Avatar of El_Gremio

this happened to me, and was assisted by the chess.com staff.

if u use mozilla firefox then u should click on tools and then click on Clear Private Data. it worked for me.

Avatar of zeteclark

I'm having the same problem.  Avatars are fine, but there are no pieces on the board.  I'm using the latest version of Firefox.  Tried reloading, and clearing cache, but still no dice.

Avatar of fooofighter

Same here. Cleared history, cache, reloaded. Nothing happened. Looks like rockviper is right:)

Avatar of Eniamar

If you use firefox and Noscript the issue is that the pieces are loaded under the heading "chesscomfiles.com".

Allowing that will reload the page with pieces intact.

Avatar of fooofighter

Yup this was the problem. Thanks Eniamar.

Avatar of erik

yes - we just moved our content to "chesscomfiles.com" to make the site faster. please add that domain to your approved domain list :)

Avatar of Eniamar

It seems to have worked, the past week or so it's been a bit slow but now I get some pages loading as fast as the refresh rate on my monitor can handle.

Avatar of jay

Thanks for the fix eniamar!