No response to why I was censored, Why?

Been waiting for a chess.com response to why my comment was not posted.  Would like to learn why my post was censored.  

This OP topic heading. is political in nature and violates the TOS as stated by chess.com User: Terms of Conduct.  

My post would have been the first to comment on https://www.chess.com/forum/view/off-topic/free-105741825 and for some reason the post is still active.  Many others have posted comments and I was not allowed to.  

Why was I warned about community guidelines. I was careful to not violate the user conduct.  

In the past I was told punctuation can cause the system to warn you. I don't believe punctuation was the reason for my post denial. If previous staff was correct in that punctuation use could cause a warning shouldn't that be added to the TOS User Conduct.

Why does the chess.com engine send me a warning yet allows the original post to publish and also not send a warning to the creator? seems like a biased/ double standard. 

Please respond and advise so I can learn from this post denial.   

or perhaps the specific mod not enforcing the policy. Doubt my censorship was a mod doing or not doing their job. The fact that my post was never published in the first place makes me think the engine coding flagged me for some unknown reason. Was in good standing so what's up chess.com? So why was original post allowed to be published and also why was no warning sent to the creator. Why has a mod not locked or even posted in that thread detailing political discussions are only allowed in certain clubs?

If your comment was blocked when you were trying to post it, then it would have been blocked by an automated system rather than manual intervention by a moderator. Human moderators simply cannot monitor comments live as they are posted - there are far too many of them.

Your comment may have included one or more words that can be used legitimately but that are also often used in an abusive or otherwise inappropriate context.

The original post in that thread didn't actually include any words other than the word "free" in the post title. "Free" obviously will not get flagged by the auto-mod, and neither will emojis.

The auto-mod is not smart enough to understand context. All it does is flag specific words. There is interest in AI-based moderation that understands context, but I have no idea if or when that will actually happen, and AI moderation also has significant potential to go astray (misunderstanding sarcasm, etc.).

Presumably because no moderators had seen it.

There are many, many active threads on the site. Moderators are not guaranteed to see every single one.

Thank you MGleason,

That post was an unanswered post at one time. Most likely was around the same time as the nightly or morning unanswered spam posts. The spam was cleared up but that post went on for days. Optically is appears to be turning a blind eye.

So the automated system hasn't addressed emojis? So double emojis such as the poop and a flag would fly? Hopefully a warning would be sent out for posting that sort of thing.

I doubt the automated systems flag combinations of emojis. They just flag specific words.

As for that post - again, mods can't see everything, and it just depends on who's online, what they happen to see, what gets reported, etc.

One solution for me would be to not post in the forum. After all prob 90% is rubbish. If only the site kept to chess talk and text.

What's the chance of Chess.com providing a list of the words that will cause one to be flagged or denied the ability to post in the forums?

Perhaps Chess.com could post the automated systems list of prohibited words and punctuation so members stay in good standing?. This would be helpful especially since User conduct has been listed in the TOS.

The OP was reported on day one so the mod team and or staff were aware of the report. Perhaps more pressing issue were in order.

I doubt publishing the list of words will happen. That would simply make things easy for those looking to circumvent the filter.

As for the report, mods don't have access to that, and if the support team is busy (it's been a holiday weekend in the US), things can take longer.

Still waiting on the speech police to inform me exactly what caused the forum posting censorship. It appears like an obvious bias based on your member data.

Abuse team says what??

Generally speaking, staff won't post what was flagged.

It does appear you got hit by the auto-mod and has nothing to do with bias.

It's generally a single word that triggers it. Sometimes it's words that have legit uses but can be used in an abusive way and so they got added to the filter. I've also seen the auto-mod misunderstand scientific terms or foreign languages and flag something incorrectly because it's close enough to something else to be in the filter.

The filter is not biased. It doesn't understand context. It just looks for specific words.

Hi Martin,

Not sure if the abuse team or Fernando will get back to me.. I don't believe the ticket was closed out yet. I responded but haven't heard anything. If I my email didn't go through then no point in sending another email.

Thank you MGleason. I am aware you mentioned the filter doesn't understand context.

Chess.com user data, abuse reports, complaints, tickets, flags, mutes, warnings and profile is not used when match making the live games with your "random opponent"?

As far as I know, matchmaking does not consider warnings, abuse reports, etc.

Amazing the auto filter flagged me yet same ol bs...... https://www.chess.com/forum/view/off-topic/the-big-debate-is-on-its-way

Trolls, spammers, members who write hateful and nasty comments and yet I'm the one the filter picks up, unreal. Interesting normal work hours and the filter and or mods allow this to be active.

Moderators are volunteers and don't have work hours on site and won't see everything. Add to that, Off Topic is lightly moderated so it might take even longer than normal for things to be seen there.

If anything, regular work hours may be even less moderated, since many mods will work a day job and then do moderation during their free time before or after work. That said, there's enough variability in time zones that that's probably not too significant of a pattern.

And again - the filter presumably picked you up because you used a word that is in the list. You may have used it entirely innocently - the list includes words that have legitimate uses.

The filter is simplistic. It looks for specific words. If you use one of those words, no matter how innocent your comment is, it will get blocked. If you do not use one of those words, no matter how bad your comment is, it will not get blocked. It's not bias. It's just that a simplistic filter is simplistic.