No response to why I was censored, Why?

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Smile

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MGleason

If your comment was blocked when you were trying to post it, then it would have been blocked by an automated system rather than manual intervention by a moderator. Human moderators simply cannot monitor comments live as they are posted - there are far too many of them.

Your comment may have included one or more words that can be used legitimately but that are also often used in an abusive or otherwise inappropriate context.

The original post in that thread didn't actually include any words other than the word "free" in the post title. "Free" obviously will not get flagged by the auto-mod, and neither will emojis.

The auto-mod is not smart enough to understand context. All it does is flag specific words. There is interest in AI-based moderation that understands context, but I have no idea if or when that will actually happen, and AI moderation also has significant potential to go astray (misunderstanding sarcasm, etc.).

MGleason
Smile wrote:

... Why has a mod not locked or even posted in that thread detailing political discussions are only allowed in certain clubs?

Presumably because no moderators had seen it.

There are many, many active threads on the site. Moderators are not guaranteed to see every single one.

MGleason

I doubt the automated systems flag combinations of emojis. They just flag specific words.

As for that post - again, mods can't see everything, and it just depends on who's online, what they happen to see, what gets reported, etc.

MGleason

I doubt publishing the list of words will happen. That would simply make things easy for those looking to circumvent the filter.

As for the report, mods don't have access to that, and if the support team is busy (it's been a holiday weekend in the US), things can take longer.

Martin_Stahl
Smile wrote:

Still waiting on the speech police to inform me exactly what caused the forum posting censorship. It appears like an obvious bias based on your member data.

Abuse team says what??

Generally speaking, staff won't post what was flagged.

It does appear you got hit by the auto-mod and has nothing to do with bias.

MGleason

It's generally a single word that triggers it. Sometimes it's words that have legit uses but can be used in an abusive way and so they got added to the filter. I've also seen the auto-mod misunderstand scientific terms or foreign languages and flag something incorrectly because it's close enough to something else to be in the filter.

The filter is not biased. It doesn't understand context. It just looks for specific words.

MGleason
Smile wrote:
MGleason wrote:

It's generally a single word that triggers it. Sometimes it's words that have legit uses but can be used in an abusive way and so they got added to the filter. I've also seen the auto-mod misunderstand scientific terms or foreign languages and flag something incorrectly because it's close enough to something else to be in the filter.

The filter is not biased. It doesn't understand context. It just looks for specific words.

Thank you MGleason. I am aware you mentioned the filter doesn't understand context.

Chess.com user data, abuse reports, complaints, tickets, flags, mutes, warnings and profile is not used when match making the live games with your "random opponent"?

As far as I know, matchmaking does not consider warnings, abuse reports, etc.

Martin_Stahl
Smile wrote:

Amazing the auto filter flagged me yet same ol bs...... https://www.chess.com/forum/view/off-topic/the-big-debate-is-on-its-way

Trolls, spammers, members who write hateful and nasty comments and yet I'm the one the filter picks up, unreal. Interesting normal work hours and the filter and or mods allow this to be active.

Moderators are volunteers and don't have work hours on site and won't see everything. Add to that, Off Topic is lightly moderated so it might take even longer than normal for things to be seen there.

MGleason

If anything, regular work hours may be even less moderated, since many mods will work a day job and then do moderation during their free time before or after work. That said, there's enough variability in time zones that that's probably not too significant of a pattern.

And again - the filter presumably picked you up because you used a word that is in the list. You may have used it entirely innocently - the list includes words that have legitimate uses.

The filter is simplistic. It looks for specific words. If you use one of those words, no matter how innocent your comment is, it will get blocked. If you do not use one of those words, no matter how bad your comment is, it will not get blocked. It's not bias. It's just that a simplistic filter is simplistic.