Someone else was having problems and it came down to a DNS issue. Can you change to different DNS servers and see if that might fix the problem?
http://www.chess.com/forum/view/help-support/possibly-banned-ip
Norwegians cannot log in today
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Jul 6, 2015
0
#3
I dont know how to change DNS. I tried with this computer. My Samsung, My Ipad. My mobile broadband on phone and wifes phone.
Several webbrowsers to.
The only this that worked for me is to log into a VPN client with the work computer. Then im sitting in Denmark through the WEb not Norway.
I know alot of Norwegian have wrote about this on chess.com at facebook
I have the same issue. Cannot connect to chess.com from my Iphone app. But i can connect from my computer using the website.
My friend has the same issue on his phone. Edit: He is using android.
Jul 6, 2015
0
#5
It is almost certainly something outside the realm of chess.com and probably regional in nature (i.e. something the site can't fix). The suggestion on changing your DNS servers, is to rule that out as a potential problem.
I don't know if this problem is related to the other problem but here is a link from Google that will walk you through changing your DNS server.
https://developers.google.com/speed/public-dns/docs/using
I don't recommend keeping the changes forever. Your internet provider should be supplying DNS faster than anybody else because they are your first internet connection. Some web pages might, I repeat might, take a few more seconds to load when using another DNS provider.
edit: DNS stands for Domain Naming System, which is a fancy name for a computer phone book. The phone book translates something human readable like "www.chess.com" to 174.35.76.21, which your computer understands as an address.
Helvete!
Jul 6, 2015
0
#11
CAn anyone from STAFF answer this?
Majority of the Norwegian users cannot connect!
Just replying because i have this exact problem since yesterday. Highly annoying! Please fix it som!
Jul 6, 2015
0
#13
Im online now through VPN and change of DNS. mobile broadband cannot connect.
Maybe it is the internett provider. Canal Digital and Telenor?
I have Canal Digital and Telenor, so that may be the case.
You seemed to log in just fine though
Jul 7, 2015
0
#16
Dei vil alltid klaga og kyta,
at me ganga so seint og so smaatt;
men eg tenkjer, dei tarv ikkje syta:
me skal koma, um ikkje so braatt.
Ja, det skyt ikkje fram, so det dunar
(som no ingen kan undrast uppaa);
men det munar daa jamt, ja det munar,
so det stundom er hugnad aa sjaa.
Lat det ganga fram, lat det siga,
berre eitt eg ynskjer og bed:
at me ikkje so høgt maatte stiga,
at me gløyma vaar fedranesed.
Lat oss ikkje forfedrarne gløyma
under alt, som me venda og snu,
for dei gav oss ein arv til aa gøyma,
han er større, enn mange vil tru.
Lat det merkast i meir enn i ordi,
at me halda den arven istand,
at, naar fedrarne sjaa att paa jordi,
dei kan kjenna sitt folk og sitt land.
Jul 7, 2015
0
#17
Glorax... yea trough Vpn and change Dns. But the mobile broadband is still the same dont know how to change that
Works fine with WIFI for me without any changes, but doesn't work with mobile broadband (Telenor). Problem started yesterday.
Website works fine, problem is related to android app.
Samsung Galaxy S5
Problem was with both mobile and wifi, I couldn't access chess.com through either (and probably for most other Norwegian users as well), but the problem seems to have been fixed recently, since both now works for me. :)
Hi Staff there is a Major issue with Norwegians today. They/we cannot connect to chess.com from Phones, apps or websites.
Several users have wrote about this issue in facebook site for chess.com.
Im connected now through VPN client cause my company is from Denmark... when I log out of VPN im not able to log in.