Online Chess - opponents time out but don't count?

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RUSBoris

Hi, for the past couple of days and on and off in the past, it seems that my opponents who run out of time do not get counted as wins for me. Or even recorded as the match ever happened. This is regardless if the opponent made a move before running out of time or never moved a pawn.

Today alone at least 2-3 players have timed out on me and they don't even show in my record as I ever played against them. I'd like the points =/

 

Can you please look into this?

RUSBoris

It may have. But I can't even check to make sure, because as I said these games don't even show up in my history :(