Payment issues

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nathanrobb

I'm not sure if this is the right place for this or if there's some sort of place for official help or what but this site just will not let me pay for it. This is what comes up after I put in all my card information and hit start my free week. If you can't read the letters it just randomly says nginx. I have no clue what that means.

baddogno

I feel certain that Billing will do their best to find a way to take your money...

https://support.chess.com/category/135-membership-and-billing

nathanrobb
baddogno wrote:

I feel certain that Billing will do their best to find a way to take your money...

https://support.chess.com/category/135-membership-and-billing

This did not help at all. I may be missing something though. I am very new to this site.

baddogno

There's a "contact us" semihidden in the blacked out portion, top right.  My bad, I should have been more clear.  Make sure you tell them what kind of card you're using; debit cards for instance usually don't work.  Good luck!

nathanrobb
baddogno wrote:

There's a "contact us" semihidden in the blacked out portion, top right.  My bad, I should have been more clear.  Make sure you tell them what kind of card you're using; debit cards for instance usually don't work.  Good luck!

Thanks, I've sent them a message

MadhurPendharii

I am unable to purchase any plan as soon as I am giving details in paypal it says soory something went wrong try aggain later and this keeps on happening so plz help me dont you have any google pay or paytm option so that we can do it quickly

StumpyBlitzer

https://support.chess.com/article/346-contact-us

Maybe worth seeing if there is other ways of paying by contacting support. 

I_AM_WINNER_SP

This is not chess.coms problem! This is the computer's problem

Martin_Stahl
dubeyarpit wrote:

Hello guys need help I have joined chess.com and select for the 1 week free trial but as I go to the payment it have deducted 3799 inr from my account. How do I get refund there is no contact support so please help me.

The link in the previous post is the way to contact support.