Yeah, I see your game started March 6. That's pretty bad. I like the idea of vacation time but it can be abused, no doubt.
https://support.chess.com/en/articles/8609526-what-is-vacation-abuse
https://www.chess.com/forum/view/general/what-can-i-do-if-someone-is-abusing-vacation-time
I do not understand why it says my opponent has been on vacation for 2 weeks, and this never changes. I feel like he has been on vacation for 2 months, why doesn't it update?
There doesn't seem to be a way to contact support about this.