PREMIUM GLITCH
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Angelo31309
Apr 10, 2023
0
#1
I have just bought the monthly gold subscription and I paid but it doesn’t say I have the premium please help
Apr 10, 2023
0
#2
Angelo31309 wrote:
I have just bought the monthly gold subscription and I paid but it doesn’t say I have the premium please help
If you bought through one of the apps, it can take some time to be applied. Also, it uses the email address associated with the app store account, so if that does not match the email on the chess.com account, it won't be applied and you'll likely need to contact support directly.
https://support.chess.com/article/346-contact-us
Apr 10, 2023
0
#3
So I am on a family plan and I had to ask for guardian permission before getting premium and that was accepted so I don’t know if it won’t work for me because my guardian payed for it
Apr 10, 2023
0
#4
Angelo31309 wrote:
So I am on a family plan and I had to ask for guardian permission before getting premium and that was accepted so I don’t know if it won’t work for me because my guardian payed for it
That's not a normal option for memberships, so if that was something offered to your guardian, it probably needs manual intervention.