Basically , I've been gifted a premium membership for a year , the invoice is for £110 . This was at the beginning of last February . This has been billed according to the "membership/payment" part of settings as a monthly membership and trial . Since there's only been a one off payment , I've received an email : " We tried to renew your premium membership at Chess.com, but the payment failed. We want to make sure you don't lose access to Tactics, Lessons, Computer Analysis, Videos and all your other premium benefits.
Please update your payment information here:"
The link provided goes to a page on settings titled billing info which has nothing else on the page. Essentially, chess.com seems to think I have a monthly subscription instead of a year-long one . Any help would be appreciated as I don't believe this is a common problem from a quick google search.
Are you accessing that through the mobile app? I believe there may be a bug with the Android app that might be related to what your seeing if so.
You may want to contact support directly: https://support.chess.com/article/346-contact-us
Basically , I've been gifted a premium membership for a year , the invoice is for £110 . This was at the beginning of last February . This has been billed according to the "membership/payment" part of settings as a monthly membership and trial . Since there's only been a one off payment , I've received an email : " We tried to renew your premium membership at Chess.com, but the payment failed. We want to make sure you don't lose access to Tactics, Lessons, Computer Analysis, Videos and all your other premium benefits.
Please update your payment information here:"
The link provided goes to a page on settings titled billing info which has nothing else on the page. Essentially, chess.com seems to think I have a monthly subscription instead of a year-long one . Any help would be appreciated as I don't believe this is a common problem from a quick google search.