Premium Membership Gone For No Reason

I lost my diamond membership. I was saving some analysis and then it said 'upgrade to save', then I thought that I was a diamond member, how can't I save some analysis. But, 2 hrs before I lost my membership, CHESScom stated that I was in vacation and although I was in vacation (I came back), to remove it, it said to make a move in your daily games, which I did, but I still did not receive my membership back.

Vacation has nothing to do with premium.

That said, if you lost premium that likely means the payment method wasn't able to be charged. You would need to contact Support directly using the Help option in the menu and might check with your payment provider to see why it didn't work.

I bought the membership on 21st July 2024 and it was fully working and I payed it the right method and I lost my membership on 3rd August 2024.

Hi, the same thing happened to me. Do you know what the reason was? Did they fix it for you, and how long did it take to get a respons?

Usually when that happens iit s due to the payment method not working. You would need to contact Support directly to find out for sure

I had a diamond membership for over two weeks, and it wasn’t gifted. I'm worried the issue might be because of changing countries. Living in iran, so many things are filtered that we have no choice but to use a vpn, which often shows different european locations, I just hope this can be fixed.

Thank you for help.