Write an email to the billing department:
https://support.chess.com/customer/portal/emails/new
Premium membership renewal is not working
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Thx John, it worked ! and my card was debited on Nov.30th.
Wow!
he's TRYING to renew? We usually get 10 threads a month complaining about "auto-renew". hahahahahahaha What kind of trick is this?
Google Play took $29.00 out of my PayPal on 11/24/2015 for my auto renewal. My premium membership got shutdown yesterday because of non-payment?????
1gorilic1 wrote:
Google Play took $29.00 out of my PayPal on 11/24/2015 for my auto renewal. My premium membership got shutdown yesterday because of non-payment?????
You need to write to the billing department...
https://support.chess.com/customer/portal/emails/new
Perhaps the billing department of Google Play is at fault. You should write to them too and find out when they sent your payment to chess.com.
Hi, I tried to update my Credit Card details as the old card expired and so my Platinum membership tomorrow, but the page did not accept my credit card valid till 12/2019. (This worked during the last 4 years)
So what should I do now?
Best, Paul