Resolved: Problem upgrading my account

  • #1

    Hi,

    i'd like to purchase a Diamond Account Upgrade, using PayPal as payment method.

    If I choose the corresponding options, I am redirected to paypal, asking me to log in to my paypal account. As soon as I do, it tells me that the request can't be processed and that I should go back to chess.com and select another option.

    What can I do about that?

    Regards,

    fr0sch

     

    Edit: It doesn't work for other account options (gold, platinum, monthly payment) as well.

  • #2

    Have you tried more that one browser?

  • #3

    Also, I'd use the Help and SUpport link at the bottom of the page and contact staff. They are helpful.

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