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Resolved: Problem upgrading my account

• 

  fr0sch
  #1 Apr 12, 2012

  Hi,

  i'd like to purchase a Diamond Account Upgrade, using PayPal as payment method.

  If I choose the corresponding options, I am redirected to paypal, asking me to log in to my paypal account. As soon as I do, it tells me that the request can't be processed and that I should go back to chess.com and select another option.

  What can I do about that?

  Regards,

  fr0sch

   

  Edit: It doesn't work for other account options (gold, platinum, monthly payment) as well.

• 

  overrated10
  #2 Apr 12, 2012

  Have you tried more that one browser?

• 

  furtiveking
  #3 Apr 12, 2012

  Also, I'd use the Help and SUpport link at the bottom of the page and contact staff. They are helpful.