Problems playing since a few day

Hey Guys,

since like 7 days i almost cant connect to chess.com via facebook......i didnt change anything on my pc and have a quite huge conection >5 mb .............sometimes it says like the chess.com server isnt available and sometimes i go to games but have a huge lag.it almost cost me like 50 points on blitz....which doesnt really matter but is there any way to cope with that...im located in Berlin....so i dont think that this matters and im a non subsriber.........thx for ur answers cheers

The very same holds true for me!

I have the same problem since about a week also. I am in Munich. The login will work fine, but after that the play live page will either not charge at all or let me just start a game before disconnecting.

My connection is fine and I tried different compouters and different browsers, the problem remain. I still have no answer from Technical Support

Lots of players from Germany have been complaining

I'm getting something similar in England! Lots of games aborted, lots of disconnections, lots of failed attempts to get games going . . .

Thanks guys...i almost thought i am alone....i do have exactly the problems as u guys describe..It frightens me to hear that even premium player are affected.... Is there maybe any problem with thee security software we share? I use Kaspersky Internet Security............Could someone from the staff please make a statement...i mean europe is a big market and some support would be really appreciated!! :)

I dont think the security software is the reason, cause I tried with and without ant with Lavasoft additionally. Cleaned the registry also and optimized the internet connection meanwhile.

Yes, a statement from the staff would really be appreciated!

You should send a request to Technical Support, the more they receive the faster they will react. I am having the same problem, but I tried with a UMTS connection and the problem disapperas, so it seems to have something to do with the internet connection (although I do not understand what it could possibly be)

Which ISP are you all with?

Deutsche Telekom, normal DSL

Is the rest of the internet ok for you?  Its just live chess not working?

Just live chess, the rest is fine. I am reading of many other from Germany with the same problem also.

I think it is an issue with Deutsche Telekom as a provider, when I use other pèroviders the problem disappears

Problem for me is that I can speak German, but I cannot read it so I cannot read the pages on the Deutsche Telekom pages to see if they have posted about a connection problem.

I cannot helkp unfortunately, I am Italian, Ijust live in Germany but I do not speak German either

maybe you should ask to one of the members who speaks German

I am also online with Telekom, but I thought changing the DNS Server would help.

It does not...

All other international websites I know are fine, also.

I haven't connected to live chess in 2 weeks now. wth am I even doing here?

Hi guys. I am from germany too and have the exact same problem. I contacted the support and they told me it is an issue with some german servers supporting this site. They are aware of the problem and working on it. So I guess we can all hope that it will be working again in a couple of days or something.

hmm, or something...

So I will pay next time... or somewhen...

However, thank you for the update.

Also Deutsche Telekom (T home) here an Iuse a very fast connection vdsl 50 Mbit...........Telekom is one of the biggest or the biggest ISP Provider in Germany so i guess this will affect a whole lot of people.....anyway hope to get some news soon...btw i searched the telekom forums but didnt find anny chess.com related issues