refund confirmation - Chess Forums

Puls3cs

Nov 5, 2023

0

#1

hey so 2 days ago i submitted a refund because i tried out the 1 week free trial and it ended on the 3rd, i forgot to cancel before and it was automatically set on the yearly subscription. i submitted a refund on the same day but i haven't received any confirmation through email or anything like that. i was just wondering if i was supposed to i haven't heard anything from them, i know they probably get this all the time so i don't mind waiting at all just some heads up would be nice.

Martin_Stahl

Nov 5, 2023

0

#2

Puls3cs wrote:

hey so 2 days ago i submitted a refund because i tried out the 1 week free trial and it ended on the 3rd, i forgot to cancel before and it was automatically set on the yearly subscription. i submitted a refund on the same day but i haven't received any confirmation through email or anything like that. i was just wondering if i was supposed to i haven't heard anything from them, i know they probably get this all the time so i don't mind waiting at all just some heads up would be nice.

You should have received an automated email confirmation of your ticket. It can then take a couple of days before you get a response from a staff member.

You should check your junk/spam folders.

Puls3cs

Nov 5, 2023

0

#3

Martin_Stahl wrote:

Puls3cs wrote:

hey so 2 days ago i submitted a refund because i tried out the 1 week free trial and it ended on the 3rd, i forgot to cancel before and it was automatically set on the yearly subscription. i submitted a refund on the same day but i haven't received any confirmation through email or anything like that. i was just wondering if i was supposed to i haven't heard anything from them, i know they probably get this all the time so i don't mind waiting at all just some heads up would be nice.

You should have received an automated email confirmation of your ticket. It can then take a couple of days before you get a response from a staff member.

You should check your junk/spam folders.

that's what i thought but i haven't, i have checked all my folders ofcourse that's why i made this post because im confused.

Lagomorph

Nov 5, 2023

0

#4

Puls3cs wrote:

Martin_Stahl wrote:

Puls3cs wrote:

hey so 2 days ago i submitted a refund because i tried out the 1 week free trial and it ended on the 3rd, i forgot to cancel before and it was automatically set on the yearly subscription. i submitted a refund on the same day but i haven't received any confirmation through email or anything like that. i was just wondering if i was supposed to i haven't heard anything from them, i know they probably get this all the time so i don't mind waiting at all just some heads up would be nice.

You should have received an automated email confirmation of your ticket. It can then take a couple of days before you get a response from a staff member.

You should check your junk/spam folders.

that's what i thought but i haven't, i have checked all my folders ofcourse that's why i made this post because im confused.

Do you have weekends in your country ?

Puls3cs

Nov 5, 2023

0

#5

Lagomorph wrote:

Puls3cs wrote:

Martin_Stahl wrote:

Puls3cs wrote:

hey so 2 days ago i submitted a refund because i tried out the 1 week free trial and it ended on the 3rd, i forgot to cancel before and it was automatically set on the yearly subscription. i submitted a refund on the same day but i haven't received any confirmation through email or anything like that. i was just wondering if i was supposed to i haven't heard anything from them, i know they probably get this all the time so i don't mind waiting at all just some heads up would be nice.

You should have received an automated email confirmation of your ticket. It can then take a couple of days before you get a response from a staff member.

You should check your junk/spam folders.

that's what i thought but i haven't, i have checked all my folders ofcourse that's why i made this post because im confused.

Do you have weekends in your country ?

im asking if i should get an email lol an automated one to confirm that my refund request has gone through/worked and it was done early on friday

Puls3cs

Nov 5, 2023

0

#6

gullywhumper wrote:

Even bots rest on the weekends and go to bot church on Sundays. Unless they're Jewish bots who go on Saturdays.

yeah friday is the weekend mate

charlie_pickles

Nov 5, 2023

0

#7

Lagomorph wrote:

Puls3cs wrote:

Martin_Stahl wrote:

Puls3cs wrote:

hey so 2 days ago i submitted a refund because i tried out the 1 week free trial and it ended on the 3rd, i forgot to cancel before and it was automatically set on the yearly subscription. i submitted a refund on the same day but i haven't received any confirmation through email or anything like that. i was just wondering if i was supposed to i haven't heard anything from them, i know they probably get this all the time so i don't mind waiting at all just some heads up would be nice.

You should have received an automated email confirmation of your ticket. It can then take a couple of days before you get a response from a staff member.

You should check your junk/spam folders.

that's what i thought but i haven't, i have checked all my folders ofcourse that's why i made this post because im confused.

Do you have weekends in your country ?

same country as you pal