camilo7756345 wrote:
Sorry 4 my bad english.
I lost to a cheater some days a go in a standard 10 min game. After the game my opponent was banned for using a software. But I have no refund in rating. My rating at the moment is lower than my real strength.
It can take up to 15 days to get a refund but if they were closed for games in a different rating pool you won't get a refund.
https://support.chess.com/en/articles/8588324-what-happens-when-someone-is-caught-cheating
Sorry 4 my bad english.
I lost to a cheater some days a go in a standard 10 min game. After the game my opponent was banned for using a software. But I have no refund in rating. My rating at the moment is lower than my real strength.