Removing CREDIT CARD information

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Avatar of SlipOil

Hello,

I can't remove my credit card info from chess.com.

When I go there https://www.chess.com/settings/payment, the page is blank.

When I go there https://assistance.chess.com/article/842-contact the "contact button" doesn't work.

I tried with FIREFOX, CHROME and EDGE.

Can you remove my credit card info from your database please?

Best regards,

Slip

PS: I know it's the same issue here https://www.chess.com/forum/view/help-support/why-dont-we-have-option-to-delete-our-credit-card-info-from-the-account but I can't reach out the support team to get it done. I don't know the mail.

Avatar of Abhinav

The mail for the support team is ~ support@chess.com

Avatar of SlipOil

Thank you very much happy.png

Avatar of SlipOil

Problem solved within 24hours. The support team was great happy.png

Avatar of Abhinav

Wow! That was quick.

Avatar of arielzoyem

Hello. How was the problem resolved? I would like to remove my card information.

Avatar of Martin_Stahl
arielzoyem wrote:

Hello. How was the problem resolved? I would like to remove my card information.

You should contact Support directly using the option in the menu.

Avatar of Guest0981790584
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