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Avatar of Martin_Stahl
Virginia_Class wrote:

Any idea why chess no longer works on my iPad as of 2 days ago. Tried reloading tha app many times to no avail.

What's the app version, iOS version, amd what exactly is happening?

Avatar of Virginia_Class

IOS 12.5.7.  Pulling in latest version of chess app.   Clicking chess icon on home screen, returns home screen.  Everything was fine 2 days ago.

Avatar of gilangilan

I have the same problem, also on iOS 12.5.7 with the latest chess app version. iPad Mini 2. It was working a few days ago on the previous version.

Avatar of Zinester54

The Google Play store says I'm a member of the Beta program, but I don't have access to any Beta features. Everything I try to do here is new, like I've never been here before and have to figure out everything from scratch. I just figured out that "leave a message" is the same as posting a comment.

Avatar of gilangilan

I got the new version for iOS today and it works great. Thanks, chess.com team!

Avatar of Ekatherinna

hi! When I try to play Puzzle Battle, the page starts searching for an opponent, and it keeps searching for what seems like forever. This has never happened to me before, usually an opponent would be found after a few seconds. 

Anyone else experiencing this today? 

Avatar of allukos

I redeemed a membership yet i don’t have gold yet.

Avatar of Martin_Stahl
allukos wrote:

I redeemed a membership yet i don’t have gold yet.

 

If you purchased through one of the app stores, it can take some time to get applied. If you don't see it soon, contact support directly.

https://support.chess.com/article/346-contact-us

Avatar of TheOneAndOnlyDoo

In a game as black I was seeing from whites pov:

Avatar of Martin_Stahl
HALLOimagod wrote:

In a game as black I was seeing from whites pov:

Check your settings and make sure White Always on Bottom isn't enabled.

Avatar of vijaykumarsoni
I am unable to play 10 min but able to play 5 min tournament
Avatar of vijaykumarsoni
Pl help as I was a higher point player in 10 min blitz
Avatar of vijaykumarsoni
Await yr help
Avatar of vijaykumarsoni
What happened ?
Avatar of Martin_Stahl
vijaykumarsoni wrote:
I am unable to play 10 min but able to play 5 min tournament

Your Rapid rating has dropped too much recently to join tournaments.

Avatar of aiquefernandez

Hi!.

Seems like there is a missed spanish translation in this section, with vs_comp_challenge key:

Avatar of Martin_Stahl
aiquefernandez wrote:

Hi!.

Seems like there is a missed spanish translation in this section, with vs_comp_challenge key:

It's a known issue and impacts all languages.

Avatar of Shove_L

I was playing a 10 minute rapid game against this person on my phone, I was up material by the endgame and I was winning. But then the game was "aborted", but how!? I was winning and then the game was aborted? You can't abort the game after move 1 and he aborted the game on move 33. I see this as an issue because it is unfair if you can abort the game when you are losing, because you will never have to lose rating points.
Edit: The game also didn't show in game archives, so I cannot view the game again

Avatar of Martin_Stahl
Shove_L wrote:

I was playing a 10 minute rapid game against this person on my phone, I was up material by the endgame and I was winning. But then the game was "aborted", but how!? I was winning and then the game was aborted? You can't abort the game after move 1 and he aborted the game on move 33. I see this as an issue because it is unfair if you can abort the game when you are losing, because you will never have to lose rating points.
Edit: The game also didn't show in game archives, so I cannot view the game again

There was a scheduled live server restart. When that happens, all ongoing games are aborted

Avatar of 33fluffy

Hello, I don't know why but on my profile it says I joined 5 years ago and my membership is since last year. I started only this year, few months ago. Why does it happen? I signed in via google so I thought it may be somehow connected to it but my google account is much older than 5 years. It is not functional bug, so far I was having no problems but it is a bit irritating so if you can help me, I would appreciate it. Thank you.