I did not face this problem as yet but one of my chess students says that it is happening to him after latest update of software.
Server aborts my games
Me too. As a brand new member, I don't get it. A few of my games have automatically been aborted and then my account was penalized for disconnecting too many times, which I'd never done. It sounds like a chronic malfunction of Chess.com that needs to be addressed.
I have been evaluating this too. I won't join if it is like today where every 4th game is aborted. My connection is fast.
If you need help, please contact our Help and Support team.
Anyone know why the server would continually abort my games? I've tried to play all evening but just get "game aborted by server." I've been a chesscom member since 2007.