If you reported and the account wasn't closed after a few days then
- There was insufficient evidence of cheating
- There was no evidence of cheating
Generally speaking, the fair play team doesn't use evidence from other players as their tool are sufficient.
If you feel really strongly about it, you could use the Support option in the menu to provide information to staff.
That said, discussions of cheating, potential cheating, or cheat detection are not allowed in the general forums.
You can discuss in the following club and provide the game for feedback, without player information, in the following club.
https://www.chess.com/club/cheating-forum
I recently came across a player who I believe 100 was cheating in a me against me and I reported. However this player started spamming bullet games and ended covering up that one game. So I waited a while and they didn't get banned. I want to explain my proof to chess.com but I have two questions,
Am I even allowed to report players (if I have evidence) through emails because I need to explain things?
Am I allowed to post the game (while hiding my opponents name so I don't get in trouble for public shaming) to get other's opinions on the game?