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steelworker

i am disappointed. i have not been able to play for two days. i want to know if anyone else experienced this problem. i can't figure out just what is wrong and this is very frustrating. i do hope that someone reads this and does something to correct the situation.                                                          thanks,

                                                                     steelworker 09

Patzer24

Hello, I am sorry to hear about the problems you are having playing games on Chess.com. What are the problems you are experiencing? Are you having trouble with the Live Chess or the Online Chess play?

steelworker

i'm having problems with the live chess i seek games but i cna not see the board thus i lose without ever making a move!!!

onosson

I've had part of my board disappear in Online Chess (I don't play Live Chess) - in my case, a hard refresh (ctrl-f5) did the trick.

erik

so you can't see the pieces? what browser are you using? have you tried clearing your browser cache?

victhestick
onosson wrote:

I've had part of my board disappear in Online Chess (I don't play Live Chess) - in my case, a hard refresh (ctrl-f5) did the trick.


     been having the same problem for the last few weeks.  I have also

     been getting overlays stuck in the middle of the game box that will

     not refresh without closing live chess and logging back in.

steelworker

yeah what can be done to rectify this so i can play a game?

steelworker
erik wrote:

so you can't see the pieces? what browser are you using? have you tried clearing your browser cache?


i use Firefox

victhestick

    This is what I would try.

     close everything

     go to filehippo.com and download and install CCleaner.

     after the download make sure your browser is closed.

     after installation run the cleaner and registry check - back up

          your registry before you correct any problems (it will tell you how)

    when the dust clears reboot your pc and try again.